Exam Name: Selling Imaging and Printing Fundamentals
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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- Total Questions: 132
- Updated on: Sep 25, 2026
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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Services, Support and Warranty | 15% | - Support models and service levels - HP Care Pack services and coverage options - Basic troubleshooting and technical awareness |
| Customer Needs Assessment & Solution Mapping | 25% | - Matching HP solutions to workflow needs - Identifying customer business requirements - Addressing productivity and cost challenges |
| HP Imaging and Printing Portfolio Overview | 25% | - Supplies, Accessories and Consumables - Inkjet and Laser Printing Technologies - Single-function and Multifunction Devices (MFPs) |
| Sales Process & Solution Presentation | 15% | - Compliance and licensing basics - Consultative selling approach - Demonstrating solution benefits |
| Value Proposition & Competitive Positioning | 20% | - Total Cost of Ownership (TCO) analysis - Security and sustainability features - HP unique selling points and differentiation |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Which feature is unique to HP flow MFP over non-flow HP MFPs?
- A. Full-size, pull-out keyboard
- B. Automatic document feeder
- C. Single-pass, double-sided scanning
- D. HP ePrint
Correct Answer: C 🗳️
Why does HP continue to lead the imaging and printing industry? (Select two.)
- A. product reliability
- B. marketing expertise
- C. less expensive products/services
- D. more printing formats
- E. broadest product portfolio
Correct Answer: A,E 🗳️
What are some customer benefits of purchasing an HP DesignJet printer rather than outsourcing wide format printing? (Select two.)
- A. Controlling the customer's intellectual property
- B. Configuring and maintaining the printer
- C. Printing on demand
- D. Reducing energy consumption
- E. More choices of media
Correct Answer: A,C 🗳️
In the technology adoption life cycle, what are the "laggards"?
- A. skeptics
- B. pragmatists
- C. innovators
- D. conservatives
Correct Answer: C 🗳️
Which HP products include the embedded scan to SharePoint feature?
- A. HP Business notebooks
- B. HP mobile scanners
- C. HP document capture workstations
- D. HP LaserJet Pro series MFPs
Correct Answer: D 🗳️
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