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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Solution Positioning- Selling HP BSM solutions
  • 1. Return on investment messaging
  • 2. Competitive differentiation
  • 3. Value proposition
Topic 2: Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Solution mapping
  • 2. Cross-selling and upselling
  • 3. Objection handling
  • 4. Opportunity identification
Topic 3: HP Business Service Management Portfolio- HP BSM solution components
  • 1. Application Performance Management
  • 2. Event and operations management
  • 3. Infrastructure monitoring
  • 4. Service health and availability
Topic 4: Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Risk and compliance considerations
  • 3. Operational challenges
Topic 5: Business Service Management Fundamentals- Business Service Management concepts
  • 1. Business value of BSM
  • 2. IT service lifecycle
  • 3. Business-driven IT management
Topic 6: Solution Integration- Integration within HP software portfolio
  • 1. Reporting and analytics
  • 2. Automation and orchestration
  • 3. Service management integration

HP Selling HP Business Service Management Solutions Sample Questions:

With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

  • A. manager of applications support
  • B. director of distributed systems
  • C. director of service management
  • D. director of mobile applications
Answer: C

With which persona should a salesperson discuss HP Operations Analytics relating to the "no way to incorporate historical data for trend comparison and predictive insight" pain point?

  • A. director of performance testing
  • B. director of operations
  • C. director of applications monitoring
  • D. director of mobile applications
Answer: C

With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?

  • A. director of distributed systems
  • B. director of service management
  • C. director of operations
  • D. director of mobile applications
Answer: C

What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

  • A. Identifying competitors who are engaging with the customers.
  • B. Identifying the customers' pain points and their associated compelling events or manifestations.
  • C. Highlighting the customers' ITIL Service Management issues.
  • D. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
Answer: B

According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?

  • A. Approximately 25 percent
  • B. Less than 15 percent
  • C. Approximately 75 percent
  • D. Approximately 50 percent
Answer: D

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