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IIC C130 Exam Syllabus Topics:

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

Question 1

A client who wants coverage for a risk, independent from the risk a broker previously arranged coverage for, is usually required to submit which document?

A. Formal written application
B. Insured's authorization application
C. Statement of change request
D. Broker of record letter

Question 2

Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A. Ensure all communication with clients and insurers is done face-to-face
B. Use close-ended questions with clients at all times
C. Recommend that clients consult with experts outside the insurance field if a situation calls for it
D. Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise

Question 3

What is included in an experience letter from an insurer or broker?

A. List of all vehicles owned by the insured over the past six years
B. Name of each driver and applicable licence class
C. Amount of the last insurance premium paid
D. Period during which the individual was insured

Question 4

Which locale is an example of an attractive nuisance?

A. Public flower garden
B. Elementary school
C. Suburban street
D. Residential pool

Question 5

What aspect of communication involves parties interpreting verbal and non-verbal cues?

A. Building rapport
B. Active listening
C. Passive exchange
D. Matching

Solutions: