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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Convert guests to multi-channel guests.
B) Enable the option to bypass SSO for guests.
C) Convert guests to full members.
D) Collaborate with guests via a Slack Connect channel.

2. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Change one of the usernames so they are not duplicated.
B) Update both user emails to match the email used for SSO.
C) Deactivate one of the accounts to remove the conflict.
D) Make this user a multi-channel guest.

3. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
B) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
C) The marketing team will require its own Slack support process.
D) Org-wide channels cannot be adopted across the company.

4. What can you do to prevent the creation of duplicate users as a result of a grid migration?

A) Make sure all guests are promoted to full members.
B) Require users to login with their existing email and password.
C) Ensure users' emails in Slack match SSO.
D) Ask users to update their usernames to a standard nomenclature.

5. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Communicate an immediate response timeline to ensure user requests are attended to.
B) Create various help channels in Slack for users to submit their requests.
C) Assign employees to monitor help channels and answer users' questions.
D) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.

Solutions: