Free Salesforce Salesforce-Sales-Representative Practice Test & Real Exam Questions
What is stage velocity in a sales pipeline?
Correct Answer: B
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A sales representative is having a difficult conversation with a customer who is delaying making a decision to move forward without providing much detail.
What should the sales rep do to uncover why the customer is delaying the decision?
What should the sales rep do to uncover why the customer is delaying the decision?
Correct Answer: B
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A sales representative is having a difficult time identifying the root cause of their customer's issue. Thesales rep knows they need to first acknowledge the customer's experience and perspective.
What is the recommended action the sales rep should take next?
What is the recommended action the sales rep should take next?
Correct Answer: A
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A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.
Which type of questions are they leveraging?
Which type of questions are they leveraging?
Correct Answer: C
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Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline, Which best practice can the sales reps use to satisfy management?
Correct Answer: B
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A sales representative has spent countless hours on due diligence to make the appropriate recommendation. At the last minute, the customer makes an unexpected objection. The sales rep is surprised and wants to better understand where this objection is coming from.
Which approach should the sales rep take?
Which approach should the sales rep take?
Correct Answer: A
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A sales representative is approached by a prospect who is having difficulty managing their customer data effectively and is struggling to track sales activity and customer interactions.
Which first step should the sales rep take to define the scope of a solution for the prospect?
Which first step should the sales rep take to define the scope of a solution for the prospect?
Correct Answer: B
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How can a sales representative best identify a customer's challenges and initiatives?
Correct Answer: B
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A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect.
What should be the main objective of this presentation?
What should be the main objective of this presentation?
Correct Answer: A
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