Free Salesforce Salesforce-Sales-Representative Practice Test & Real Exam Questions
Which behavior should a sales representative display to establish credibility with a customer?
Correct Answer: A
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A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.
What should the sales rep do?
What should the sales rep do?
Correct Answer: B
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A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.
What is the best course of action in this scenario?
What is the best course of action in this scenario?
Correct Answer: A
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How does a sales representative determine if a customer might be a valid prospect for the product?
Correct Answer: B
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How many days are recommended between calls when reaching out to contacts at strategic accounts?
Correct Answer: C
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Which first step should a sales representative take to gain insight on potential customers?
Correct Answer: A
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How can the sales rep work with marketing to improve the health of their pipeline?
Correct Answer: A
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A sales representative presented a solution and overcame the objections, but the prospect is still not completely ready to commit. The sales rep suspects the prospect is unsure about the product and will want to return it. The sales rep decides to let the prospect try out the product for a predetermined period.
Which type of close was chosen?
Which type of close was chosen?
Correct Answer: B
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A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.
How can the sales rep comprehensively assess the effectiveness of their account management strategy?
How can the sales rep comprehensively assess the effectiveness of their account management strategy?
Correct Answer: C
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