Free Salesforce Salesforce-AI-Specialist Practice Test & Real Exam Questions, Page 5

Question #57

Universal Containers plans to enhance the customer support team's productivity using AI.
Which specific use case necessitates the use of Prompt Builder?

A. Estimating support ticket volume based on historical data and seasonal trends

B. Creating an Al-generated customer support agent performance score

C. Creating a draft of a support bulletin post for new product patches

Discussion 0

Correct Answer: C Vote an answer

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Question #58

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations.
UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding.
Which objects should UC select to configure Service AI Grounding?

A. Case and Knowledge

B. Case, Case Emails, and Knowledge

C. Case, Knowledge, and Case Notes

Discussion 0

Correct Answer: A Vote an answer

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Question #59

Which mechanism within the Einstein Trust Layer helps to ensure that personal data is handled in compliance with data protection regulations like GDPR?

A. Prompt Defense

B. Data Masking

C. Toxicity Scoring

Discussion 0

Correct Answer: B Vote an answer

Question #60

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.
In the score of 1 indicate?

A. The response is not toxic.

B. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

C. The response is the most toxic.

Discussion 0

Correct Answer: C Vote an answer

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Question #61

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.
What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A. Moderately safe

B. Not safe

C. Safe

Discussion 0

Correct Answer: C Vote an answer

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Question #62

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature.
Which API service should UC use to meet this requirement?

A. Metadata API

B. SOAP API

C. REST API

Discussion 0

Correct Answer: C Vote an answer

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Question #63

What is the correct process to leverage Prompt Builder in a Salesforce org?

A. Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

B. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

C. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

Discussion 0

Correct Answer: C Vote an answer

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Question #64

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the
"Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

A. Manually add the hyperparameters to the new template.

B. Revert to using the standard template without modifications.

C. Use Model Playground to create a model configuration with the specified parameters.

Discussion 0

Correct Answer: A Vote an answer

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Question #65

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this in Einstein Copilot?

A. Create a custom Copilot action calling an Apex class.

B. Use the standard Copilot action.

C. Create a custom Copilot action calling a flow.

Discussion 0

Correct Answer: B Vote an answer

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Question #66

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.
After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

A. Issue and Revolution

B. Sentiment Analysis and Emotion Detection

C. Draft Survey Request Email

Discussion 0

Correct Answer: A Vote an answer

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Question #67

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?

A. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

C. Invoke a flow which makes a call to external data to create a Knowledge article.

Discussion 0

Correct Answer: A Vote an answer

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Question #68

How does an Agent respond when it can't understand the request or find any requested information?

A. With a general message asking the user to rephrase the request

B. With a generated error message

C. With a preconfigured message, based on the action type

Discussion 0

Correct Answer: C Vote an answer

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Question #69

An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template.
How should the AI Specialist meet this requirement?

A. Use "Add Prompt Instructions" flow element.

B. Use External Service Record merge fields.

C. Convert the JSON to an XML merge field.

Discussion 0

Correct Answer: B Vote an answer

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Question #70

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?

A. Configure the Integration Flow Standard Action in Einstein Copilot.

B. Create a custom copilot action which calls a flow.

C. Create a Flex prompt template in Prompt Builder.

Discussion 0

Correct Answer: B Vote an answer

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