Free Salesforce Plat-Con-201 Practice Test & Real Exam Questions

A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E) size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote. Which two tools should the to meet these? Choose 2 answers

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
- Easy access to frequent processes
- "At a glanc" dashboards of customer information
- Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

A consultant has a project with the following requirement: " Agents need to follow a standard customer greeting script in order to ensure brand consistency. " Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

A company needs a guided process for their internal support department that will provide the following functionality:
- Allow the user to enter their employee id
- Retrieve name, mobile phone, title, and email using the employee id
- Display the user's details on a page
- On another page, allow the user to enter case details, including
subject, category, severity, and description
Which three elements should the consultant recommend to meet these requirements using an OmniScrip? Choose 3 answers

A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the Flexcard to meet the client's requirements?

which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers

A project requires a simple, single-object query with no complex data transformation. What is best practice for selecting the Data Mapper type?

A consultant is working with a client who wants to use a Flexcard to display data from a specific Salesforce object. The client is unsure which data source. What advice should the consultant give to the client?

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
- A view with information about a customer account
- A list of contacts and cases associated with the account
- All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

What is the purpose of a DataRaptor Load?