Free PECB ISO-IEC-20000-Foundation Practice Test & Real Exam Questions

Exam Code/Number: ISO-IEC-20000-Foundation
Exam Name/Title: ISO/IEC 20000 Foundation Exam
Certification Provider: PECB
Corresponding Certification: ISO 20000

Exam Questions: 55
Updated On: Aug 18, 2026

Question #1

How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

A. One

B. Two

C. Three

D. Five

Discussion 0

Correct Answer: C Vote an answer

Question #2

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

A. The change advisory board (CAB) should meet and decide whether to deploy or not

B. The operations team should make the decision to safeguard the live environment

C. The release should be stopped and rejected so another team can fix it

D. The organization should decide on necessary actions and deployment

Discussion 0

Correct Answer: D Vote an answer

Question #3

How can an organization determine the effectiveness of the service level management process?

A. By checking contracts with suppliers

B. By monitoring service level targets

C. By defining service levels

D. By reporting on all incidents

Discussion 0

Correct Answer: B Vote an answer

Question #4

Which statement about the use of technology and tools to achieve and maintain certification is correct?

A. Any tools used shall be listed on the ISO catalogue of approved tools

B. The use of technology is mandatory

C. The data reported from the tools can be used to provide evidence for audits

D. The technology and tools used shall be assessed during the audits

Discussion 0

Correct Answer: C Vote an answer

Question #5

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

B. To ensure that supplier processes and procedures are defined

C. To ensure that a process exists for the procurement of suppliers

D. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

Discussion 0

Correct Answer: A Vote an answer

Question #6

Which event is NOT part of the definition of an incident?

A. A request for access to a service

B. An event that has NOT yet impacted the service to the customer

C. A reduction in the quality of a service

D. An unplanned interruption to a service

Discussion 0

Correct Answer: A Vote an answer

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