Free PECB ISO-IEC-20000-Foundation Practice Test & Real Exam Questions
Which is not an example of configuration information for a CI?
Correct Answer: A
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When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?
Correct Answer: A
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Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
Correct Answer: D
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at is the difference between a nonconformity and an observation?
Correct Answer: A
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What kind of request would qualify as a service request?
Correct Answer: B
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To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?
Correct Answer: C
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