Free PECB ISO-IEC-20000-Foundation Practice Test & Real Exam Questions

Exam Code/Number: ISO-IEC-20000-Foundation
Exam Name/Title: ISO/IEC 20000 Foundation Exam
Certification Provider: PECB
Corresponding Certification: ISO 20000

Exam Questions: 55
Updated On: Aug 18, 2026

Question #13

What should be done to handle risks and opportunities?

A. Plan, do, check, and act using Deming's cycle

B. Avoid, reduce, and transfer

C. Determine, document, and plan actions

D. Record, classify, fulfill, and close

Discussion 0

Correct Answer: C Vote an answer

Question #14

What process, other than business relationship management, reviews service performance with the customer?

A. Service Reporting

B. Budgeting and accounting for services

C. Service Level management

D. Service availability management

Discussion 0

Correct Answer: C Vote an answer

Question #15

What is not an input to manage continual improvement?

A. Problem records

B. Relevant directives from top management

C. Governance of process operated by other parties

D. Optimized resource utilization or risk reduction

Discussion 0

Correct Answer: C Vote an answer

Question #16

ISO/IEC 20000-1 can be applicable to a service provider:

A. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

B. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

C. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

D. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Discussion 0

Correct Answer: A Vote an answer

Question #17

Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A contract agreed with the service provider organization

B. A list of service level targets agreed with the service provider organization

C. A list of service level targets agreed with the customers

D. A contract agreed with the customers

Discussion 0

Correct Answer: A Vote an answer

Question #18

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

B. It is mandatory for a service provider to conform to all parts of the standard

C. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

D. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

Discussion 0

Correct Answer: D Vote an answer

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