Free Oracle 1Z1-1064 Practice Test & Real Exam Questions

Exam Code/Number: 1Z1-1064
Exam Name/Title: Oracle Engagement Cloud 2019 Implementations Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service

Exam Questions: 76
Updated On: Aug 19, 2026

Question #1

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

Discussion 0

Correct Answer: A,D Vote an answer

Question #2

What three things should you do once you have established a global default coverage?

A. Create an ESS job to Aggregate Service Requests.

B. Create an ESS job to Monitor Service Request Milestones.

C. Use Application Composer to configure warning emails about milestone compliance events.

D. Use Application Composer to include milestones on the Service Request Layout if desired.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #3

Which three types of data are included in the interaction associated with a normal call flow?

A. Start time of the call

B. Agent name

C. Channel

D. Service Request create date

E. Contact name

Discussion 0

Correct Answer: B,D,E Vote an answer

Question #4

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

C. The batch job for recommendations has not been executed.

D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

Discussion 0

Correct Answer: D Vote an answer

Question #5

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Modify the original base locales of the articles to match the target language.

B. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

D. Enable new locales for the languages to be used and provision designated users to translate the articles.

Discussion 0

Correct Answer: D Vote an answer

Question #6

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available externally to customers via My Digital Customer Service (DCS).

B. Make them available to external users by giving them access to the internal "My Knowledge" page.

C. Make them available to employees and agents via My Knowledge.

D. Make them available internally to agents as part of the Service Request Knowledge Panel.

E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #7

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.

B. The signed-in user does not have the appropriate access privileges to a toolbar.

C. You have not enabled the Computer Telephony Integration (CTI) service.

D. The only toolbar enabled is the default one, and you must configure at least two.

E. You entered a toolbar height that is not more than 70 pixels.

Discussion 0

Correct Answer: A,C Vote an answer

Question #8

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.

B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

C. You can set a second sandbox as Active at the same time in order to begin working on another new object.

D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Discussion 0

Correct Answer: B,D Vote an answer

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