Free Oracle 1Z1-1064 Practice Test & Real Exam Questions

Exam Code/Number: 1Z1-1064
Exam Name/Title: Oracle Engagement Cloud 2019 Implementations Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud Service

Exam Questions: 76
Updated On: Aug 19, 2026

Question #9

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

B. You can download large volumes of SR data from the Analytics interface.

C. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

D. You must retrieve large volumes of data through a REST API endpoint.

Discussion 0

Correct Answer: B,C Vote an answer

Question #10

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Modify the default values in the Capacity fields for the channels.

B. Select the Manage Capacities task.

C. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

D. In the Work Assignments section, modify the default value in the Capacity field to a new value.

Discussion 0

Correct Answer: A,C Vote an answer

Question #11

Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

Discussion 0

Correct Answer: D Vote an answer

Question #12

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an analytics report showing milestones in warning status.

B. Specify the warning threshold for the milestone in the standard coverages.

C. Create standard text to be posted to the message thread.

D. Configure the email template to be used for notification.

E. Configure an object workflow action to send the email when the milestone status changes to warning.

F. Add an extension column to the milestone object to hold the warning threshold value.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #13

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.

B. Grant the agent Administrator permissions to add new search filters.

C. Create a new search through the application composer.

D. Create several personalized searches and create them to each other.

Discussion 0

Correct Answer: C Vote an answer

Question #14

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, save and select the "Set as Default" box.

B. In Advanced Search, confirm Record Set = Assigned to Me.

C. In Advanced Search, select Action > Update.

D. In Advanced Search, Add Channel Type = Web.

E. Change the section identified with Status = New

F. Click the Show Advanced Search icon.

Discussion 0

Correct Answer: A,B,D,E,F Vote an answer

Question #15

If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the users of the roles who have the "delete activities" access.

B. Remove the "delete activities" privilege from all the roles for users who have this access.

C. Remove the "delete activities" button from all pages used by the users who have this access.

D. Remove the "delete activities" role from all the users who have this role.

Discussion 0

Correct Answer: A Vote an answer

Question #16

Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.

B. Assign object access roles to an administrative user.

C. Assign the new business object to a new component.

D. Map a Visual Builder Cloud Service business object to the object API.

Discussion 0

Correct Answer: B,D Vote an answer

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