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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

What Care SW service should be sold with every new SW sales?

A. SW Change Mass provisioning.
B. Launch Support.
C. Software Maintenance (SWM).
D. Life Extender (LE).

Question 2

A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A. A simple contract extension is needed in CDB as the major terms and conditions are the same.
B. If a contract is renewed, it is mandatory to create a new contract in CDB.
C. Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
D. A new contract should be created in CDB as the scope has changed.

Question 3

What should be done when the LE differs from the Actuals?

A. All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.
B. Costs must be wrongly estimated. So check the costs estimation.
C. Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
D. Sales must be wrongly estimated. So check the sales estimation.

Question 4

What is Gross Profit?

A. Gross Sales minus Gross Costs.
B. Gross sales minus all Operating Costs.
C. Gross Sales minus discounts and penalties.
D. Net Sales minus Cost of Goods Sold.

Question 5

Which of the following is not included in the SPC rate?

A. Training costs.
B. Regional management overhead.
C. Telephone costs.
D. International travel.

Solutions: