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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan is used to get management approval for project execution.
B) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
C) The transition plan documents the handover from sales to service execution.
D) The transition plan nominates the Project Manager and describes the Scope of Work.

2. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A) Review the FM process and send recommendations to the FM Manager.
B) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
C) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.
D) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.

3. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
B) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
C) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
D) Refuse to take the employee and insist on getting an engineer with level 4.

4. By which trigger is Accrued Cost transferred to Actual Cost?

A) Goods Receipt (GR) booked.
B) Trouble Ticket/Work Order Closed.
C) Trouble Ticket/Work Order issued to subcontractor.
D) Subcontractor invoice received.

5. Which statements correctly describes Third Party Management?

A) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
B) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.

Solutions: