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Apple OS X Support Essentials 10.9 Sample Questions:

1. You started up a Mac from its OS X Recovery partition to complete a task. When you restarted, the Mac started up from the OS X Recovery partition again. How can you configure it to start up from a different volume?

A) Choose Startup Disk in the OS X Utilities window, and select a startup volume.
B) Choose Startup Disk from the Apple menu, and select a startup volume.
C) Choose Terminal from the Utilities menu, type startupdisk -[volume name] and press Return.
D) Choose Disk Utility from the Apple menu, and select a startup volume.

2. All Apple software updates are handled via the Mac App Store.

A) What can you enable to locate a lost Mac system?
B) How can you identify duplicate fonts?
C) Which application can you open to initiate Apple software updates?
D) Which items fall under the file quarantine system?

3. How can you ensure that previously deleted items are securely erased?

A) The master password is used to reset local account passwords.
B) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
C) From the Erase tab in Disk Utility, you can choose to securely erase the free space of a disk or volume. This securely erases any previously deleted files on the selected disk or volume
D) The four erase options in Disk Utility are:
Fastest, which simply replaces the volume's directory structure
A second choice, which provides good security by writing zeros on top of all the previous disk data
A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data
Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data

4. If it appears that all configured printers are having problems, what's a potential quick fix?

A) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
B) If all printers appear to be having problems, a quick fix is to reset the entire printing system by using secondary (or Control-) click in the printer list and then choosing "Resetprinting system."
C) If a master password is reset because it was lost, Legacy FileVault accounts can't be reset by the new master password.
D) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

5. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

A) False
B) True

Solutions: