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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?

A) ~/Library/Fonts
B) /System/Library/Fonts
C) /System/Fonts
D) /Library/Fonts

2. Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?

A) FileVault 2
B) Location Services
C) Gatekeeper
D) Mission Control

3. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?

A) /System/Library/Applications/DeaderEnd.app
B) /Users/Burl/Desktop/DeaderEnd.app
C) /Applications/DeaderEnd.app
D) /Users/Shared/DeaderEnd.app

4. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Migration Assistant is stored in the Utilities folder and can be opened at any time.
B) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
C) The customer will have to purchase Migration Assistant at the Mac App Store.
D) Startup in OS X Recovery to open Migration Assistant.

5. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and choose the Unlock Disk option.
B) Startup from OS X Recovery and open the Firmware Password utility.
C) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

Solutions: