Free IBM C9020-971 Practice Test & Real Exam Questions

Exam Code/Number: C9020-971
Exam Name/Title: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist

Exam Questions: 55
Updated On: Sep 08, 2026

Question #1

A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A. The IBM XIV has two hot spare drives per module to handle failures.

B. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.

C. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.

D. Each drive has spare capacity and spreads the data across the spare capacity of each drive.

Discussion 0

Correct Answer: D Vote an answer

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Question #2

What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.

B. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.

C. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.

D. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.

Discussion 0

Correct Answer: B Vote an answer

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Question #3

A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?

A. FlashSystem 840

B. DS8870

C. N series

D. XIV System

Discussion 0

Correct Answer: A Vote an answer

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Question #4

A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A. Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.

B. Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.

C. Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.

D. Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.

Discussion 0

Correct Answer: D Vote an answer

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Question #5

A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

A. Excel macros linked to storage API

B. IBM Spectrum Control

C. Native IBM Spectrum Virtualize performance tool(s)

D. Svcmon with daily data collection

Discussion 0

Correct Answer: C Vote an answer

Question #6

A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)

A. Collect DS5300 and XIV performance data and model the cumulative workload.

B. Migrate the DS5300 workload to the XIV using XIV migration capability.

C. Collect DS5300 performance data and model the workload on a 12 module XIV.

D. Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.

E. Gather and analyze capacity requirements and usage using the DS5300 and GUI.

Discussion 0

Correct Answer: B,D Vote an answer

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