Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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Updated: Oct 23, 2026
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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Connectivity and Path Failures - Performance Issues - Diagnostic Tools and Utilities |
| Topic 2: Maintenance and Support | 15% | - Support Portal and Resources - Firmware and Software Upgrades - Replacement Procedures |
| Topic 3: Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Archive and Retention - Replication and Mirroring |
| Topic 4: IBM Storage Product Overview | 20% | - XIV Storage System - FlashSystem Family - DS8000 Series - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite |
| Topic 5: Installation and Configuration | 25% | - System Planning and Requirements - Hardware Installation - Network Connectivity and SAN Configuration - Software Setup and Initialization |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
- A. Capacity Magic
- B. Disk Magic
- C. TPC
- D. Storage Tier Advisor Tool
Correct Answer: B 🗳️
A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?
- A. The IBM XIV has two hot spare drives per module to handle failures.
- B. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
- C. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
- D. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)
- A. Collect DS5300 and XIV performance data and model the cumulative workload.
- B. Migrate the DS5300 workload to the XIV using XIV migration capability.
- C. Collect DS5300 performance data and model the workload on a 12 module XIV.
- D. Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
- E. Gather and analyze capacity requirements and usage using the DS5300 and GUI.
Correct Answer: B,D 🗳️
During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
- A. Simulation of performance under varying conditions
- B. Modeling of a specific storage configuration
- C. Determine effective capacity of specific storage configuration
- D. Resolution(s) to a performance problem
Correct Answer: C 🗳️
A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
- A. Excel macros linked to storage API
- B. IBM Spectrum Control
- C. Native IBM Spectrum Virtualize performance tool(s)
- D. Svcmon with daily data collection
Correct Answer: C 🗳️
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