Free HP HP2-I14 Practice Test & Real Exam Questions

Exam Code/Number: HP2-I14
Exam Name/Title: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified

Exam Questions: 36
Updated On: Jun 11, 2026

Question #1

A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

B. Original HP supplies meet eco-label criteria, lowering TCO.

C. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.

D. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.

Discussion 0

Correct Answer: B Vote an answer

Question #2

A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

A. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.

B. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.

C. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.

D. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.

Discussion 0

Correct Answer: C Vote an answer

Question #3

A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)

A. Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.

B. Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.

C. Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.

D. Use a search engine to show how other HP customers have maintained their sustainability service levels.

Discussion 0

Correct Answer: A,B Vote an answer

Question #4

How can the use or non-HP cartridges be harmful to printers? (Select two.)

A. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.

B. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.

C. Using non-HP cartridges can shorten the life of the printer.

D. Using non-HP cartridges generates excess heat that can damage printer parts.

E. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.

Discussion 0

Correct Answer: B,C Vote an answer

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