Free Cisco 600-460 Practice Test & Real Exam Questions

Exam Code/Number: 600-460
Exam Name/Title: Implementing and Supporting Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Proctored Exams for Validating Knowledge

Exam Questions: 70
Updated On: Sep 12, 2026

Question #1

Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?

A. viewlogs rtr <options..>

B. dumplog router <options..>

C. showlogs rtr <options..>

D. dumplog rtr <options..>

Discussion 0

Correct Answer: D Vote an answer

Question #2

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

A. ICM Organizational Unit

B. ICM Security policy

C. ICM facility

D. ICM User Group policy

E. ICM agent users

F. ICM instance

Discussion 0

Correct Answer: A,C,F Vote an answer

Question #3

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A. No network VRU is configured for the routing client.

B. Incorrect media file name.

C. Primary VRU peripheral gateway is out of service.

D. Send to originator is not enabled.

E. VRU PIM just got out of service.

Discussion 0

Correct Answer: A,E Vote an answer

Question #4

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A. Configure default labels for each dialed number using the Configuration Manager.

B. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

C. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

D. Configure default labels for each skill group using the Configuration Manager.

E. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

F. Test your scripts to ensure that all routing logic is correct.

Discussion 0

Correct Answer: A,B,C Vote an answer

Question #5

Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A. dial peer configured for survey DN

B. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

C. dialed number configured for UCCE scripts

D. route pattern configured for survey DN

E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

Discussion 0

Correct Answer: C Vote an answer

Question #6

What is the semantic meaning of the RouterCallKeyDay variable?

A. It represents a string that corresponds to a Globally Unique Call Identifier.

B. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

D. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".

E. It represents a sequence number used for ordering rows for the same call.

Discussion 0

Correct Answer: C Vote an answer

Question #7

When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?

A. signaling forward unconditional

B. signaling forward conditional

C. signaling forward conditional sip info

D. signaling forward unconditional sip info

E. signaling sip forward unconditional

Discussion 0

Correct Answer: A Vote an answer

Download Free Cisco 600-460 Demo

Simply submit your e-mail address below to get started with our free demo of your Cisco 600-460 exam.