Free Cisco 600-460 Practice Test & Real Exam Questions

Exam Code/Number: 600-460
Exam Name/Title: Implementing and Supporting Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Proctored Exams for Validating Knowledge

Exam Questions: 70
Updated On: Sep 12, 2026

Question #8

Which list of scripting objects is valid in a Consider If formula for Precision Queue?

A. Call Type, PQ, Attribute, Call

B. Call, Attribute, SkillGroup, Call Type

C. Call, PQ, SkillGroup, Call Type

D. Call, Call Type, Proficiency, SkillGroup

Discussion 0

Correct Answer: C Vote an answer

Question #9

Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

B. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

C. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

D. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.

Discussion 0

Correct Answer: C Vote an answer

Question #10

Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

A. Administrative scripts can use an ICM Gateway node.

B. Administrative scripts can run more than one time per second.

C. Administrative scripts can use a DB Lookup node.

D. Administrative scripts must be associated with a call type.

Discussion 0

Correct Answer: C Vote an answer

Question #11

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

B. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.

C. Each side synchronized its data from the logger using SQL replication.

D. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.

Discussion 0

Correct Answer: D Vote an answer

Question #12

ON NO: 61 Refer to the exhibit.

In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

A. BAAccountNumber is not empty.

B. BAStatus is not empty.

C. BAStatus is not equal to 1.

D. BACampaign is not empty.

E. callVariable1 is not equal to 1.

Discussion 0

Correct Answer: B Vote an answer

Question #13

What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

A. 6000

B. 1000

C. 500

D. 2000

E. 76,000

Discussion 0

Correct Answer: A Vote an answer

Question #14

Which three rules apply when configuring agent teams? (Choose three.)

A. An agent team can have multiple primary supervisors.

B. An agent team can have only one primary supervisor.

C. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.

D. An agent team can have multiple primary supervisors but can only be a member of one teams.

E. An agent team can have only one primary supervisor but can be a member of multiple teams.

F. An agent can be a member of multiple agent teams.

G. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

H. An agent can be a member of only one agent team.

Discussion 0

Correct Answer: B,G,H Vote an answer

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