Free BlackBerry BCP-240 Practice Test & Real Exam Questions

Exam Code/Number: BCP-240
Exam Name/Title: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications

Exam Questions: 100
Updated On: Jun 15, 2026

Question #11

What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A. Work Account connects to the Microsoft Exchange through MAPI.

B. Work Account is only used with extra security such as S/MIME and PGP.

C. Using the "Work Account" option adds an email account that is only active while in the office.

D. Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.

Discussion 0

Correct Answer: D Vote an answer

Question #12

How can a custom ringtone be configured for a contact?

A. Contacts-> Select Contact-> Edit-> Custom Ring Tone

B. Setting -> Notifications -> Contacts -> Phone Ring Tone

C. Contacts-> Select Contact-> Edit-> Phone Ring Tone

D. Setting -> Notifications -> Contacts -> Custom Ring Tone

Discussion 0

Correct Answer: C Vote an answer

Question #13

The user is able to use the video chat application from home but not from their work location. What could the problem be?

A. ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.

B. The application is not trusted on the BlackBerry Device Service (BDS).

C. The users account has been locked out by the BDS.

D. The video chat application is experiencing internal problems.

Discussion 0

Correct Answer: A Vote an answer

Question #14

A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A. The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.

B. The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.

C. The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.

D. The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.

Discussion 0

Correct Answer: C Vote an answer

Question #15

What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?

A. Work. Personal

B. Music, pictures, Videos, Documents

C. Work. Personal, Encrypted

D. Music, pictures, Videos

Discussion 0

Correct Answer: B Vote an answer

Question #16

Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A. Options > Help > Support > Create Report

B. Settings > Support > Create Report

C. Settings > Help > Support > Create Report

D. Help > Support > Create Report

Discussion 0

Correct Answer: D Vote an answer

Question #17

What Hardware ports are available on a BlackBerry 10 (BB10) device?

A. Parallel, Serial. 3.5 mm Audio Jack

B. HDMI. USB, 3.5 mm Audio Jack

C. HDMI, Parallel, Serial ports

D. Serial. USB

Discussion 0

Correct Answer: B Vote an answer

Question #18

A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A. Wi-Fi activate

B. NFC Activate

C. Activation is not possible

D. VPN Proxy support

Discussion 0

Correct Answer: A Vote an answer

Question #19

Which of the following would cause a new sent message to have a clock instead of a check mark?

A. An incorrect recipient email address was included

B. The Wi-Fi or cellular radios are not connected to the network

C. The email message was saved as a draft

D. The email message was filed

Discussion 0

Correct Answer: B Vote an answer

Question #20

All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?

A. Allow activation information to be emailed is set to no

B. BlackBerry Dispatcher is configured with an Enterprise Proxy

C. Proxy profile is configured to use VPN incorrectly

D. Allow activation over BlackBerry infrastructure set to yes

Discussion 0

Correct Answer: D Vote an answer

Download Free BlackBerry BCP-240 Demo

Simply submit your e-mail address below to get started with our free demo of your BlackBerry BCP-240 exam.