Free BBPSD CSFX Practice Test & Real Exam Questions
When communicating with a customer using email you should:
Correct Answer: D
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A customer who is an Amiable Type would typically be classed as:
Correct Answer: A
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When a product or service has not been differentiated in the market place then it is best to use:
Correct Answer: D
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A customer who takes a systematic and detailed approach to his purchase would be classed as an:
Correct Answer: B
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When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:
Correct Answer: A
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When you are using a phone to give a customer a serial number you should:
Correct Answer: A
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Many organisations have something called a USP. This means they have a:
Correct Answer: A
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When a business is always looking for small things to improve the overall customer experience we call it:
Correct Answer: A
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A customer service professional is defined as someone who:
Correct Answer: B
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If it is not possible to establish personal communication with a customer face-to-face then the next best method is:
Correct Answer: B
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When communicating with a customer by writing a letter you should:
Correct Answer: D
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A customer who is very results focused and direct would be classed as an:
Correct Answer: A
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When establishing standards of customer service it is helpful if they are:
Correct Answer: A
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