Free BBPSD CSFX Practice Test & Real Exam Questions
Attitudes and assumptions that we make about people are:
Correct Answer: A
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Organisations need to gather information from customers if:
Correct Answer: D
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If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:
Correct Answer: D
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In business you must ensure that when you have internal customers you treat them:
Correct Answer: D
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A useful way of prioritising your tasks is known as the:
Correct Answer: C
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When a customer starts to make a complaint and you think that you know what the problem is you should:
Correct Answer: D
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An employee who has the skills to deal effectively in customer facing roles within the business is called a:
Correct Answer: A
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The three generally recognised types of customer are assertive, analytical and:
Correct Answer: B
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When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:
Correct Answer: C
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A key customer exchange is when there are a number of:
Correct Answer: C
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Good time management recommends that if you are busy and someone rings you then you should:
Correct Answer: B
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When communicating with a customer using email you should:
Correct Answer: D
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When communicating with a customer by writing a letter you should:
Correct Answer: A
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