Free BBPSD CSFX Practice Test & Real Exam Questions
Customer service standards should be SMART ones. Which of the following are NOT SMART ones:
Correct Answer: A
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The three generally recognised types of customer are, analytical, amiable and:
Correct Answer: A
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Which of the following is recognised as a time wasting activity:
Correct Answer: B
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A customer who is an Amiable Type would typically be classed:
Correct Answer: A
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If possible, the first time a customer comes into a shop you should ensure that:
Correct Answer: D
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For organisations to improve their customer service they need to:
Correct Answer: D
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For organisations to improve their customer service they need to:
Correct Answer: D
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When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:
Correct Answer: C
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If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:
Correct Answer: D
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It is important to give an internal customer a good customer experience because:
Correct Answer: B
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To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
Correct Answer: A
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