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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

A) What process is used to guide a user through the initial configuration of OS X Mavericks?
B) What steps should you use when troubleshooting application issues?
C) What are the minimum hardware requirements for upgrading a system with OS X Mavericks?
D) What two methods can be used to create an external OS X Recovery disk?

2. How do you start up an OS X Mountain Lion computer in Safe Mode?

A) Hold down Shift during startup.
B) Start up from the OS X Recovery partition, and then choose Safe Boot from the Startup Disk menu.
C) Open Terminal, type safe_boot, press Return, and then restart the Mac.
D) Hold down Command-Option-P-R during startup.

3. How can an OS X system automatically connect to a Wi-Fi network?

A) A standard user can connect to any non-WPA Enterprise Wi-Fi network via the Wi-Fi status menu. Because the system Keychain must be modified for WPA Enterprise connections, only an administrative user can establish these types of connections.
B) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
C) A new OS X system can only automatically connect to Wi-Fi networks that have no standard authentication mechanism, otherwise known as an "open network." However, a configured OS X system can automatically reconnect to authenticated Wi-Fi networks, provided that the appropriate information was saved to the Keychain system.
D) The Activity Monitor application is used to monitor open processes and applications.

4. What's AirDrop, and how do you know if a specific Mac supports it?

A) Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.
B) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
C) Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.
D) AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.

5. Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
(No Answer)

A) What can you enable to locate a lost Mac system?
B) How can an OS X system automatically connect to a Wi-Fi network?
C) What is file system metadata? What are some examples of file system metadata?
D) What's a profile? How are profiles managed?

Solutions: