Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Updated: Sep 08, 2026
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
- A. It provides NAT Traversal not available with direct termination.
- B. It stops attacks and hacks before entering the private network.
- C. It provides VPNIess remote worker functionality for 1600 endpoints.
- D. It allows registration and authentication to be done in the core of the network.
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Communication Control Toolkit database
- B. The Contact Center Multimedia database
- C. The Contact Center Manager Server database
- D. The Contact Center Manager Administration database
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator
- B. Agent Desktop Display
- C. one-X Agent
- D. Avaya Agent Desktop
A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
- A. VPN access to the corporate network and an IP Office System Monitor
- B. VPN access and the System Status tool
- C. The Avaya Secure Access Link (SAL)
- D. VPN access to the corporate network and a web browser
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. J129
- B. DECT R4
- C. 1100 Series
- D. 1200 Series
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