Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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- Total Questions: 66
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Collaboration and Unified Communications | - Communication services integration
|
| Topic 2: Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
| Topic 3: Security and Network Design | - Security best practices
|
| Topic 4: Solution Design Principles | - Design methodologies
|
Avaya Midsize Solution Design Sample Questions:
What are two reasons to use Voicemail Pro for recording? (Choose two.)
- A. No additional licensing is needed to allow any user call recording via a button.
- B. Each Avaya Contact Center Select voice agent license includes a recording license.
- C. It provides reporting such as how many times a call was put on hold.
- D. It offers live monitoring of voice and screens.
A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
- A. VPN access to the corporate network and an IP Office System Monitor
- B. VPN access and the System Status tool
- C. The Avaya Secure Access Link (SAL)
- D. VPN access to the corporate network and a web browser
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?
- A. IP Office and ACCS can be virtualized only using separate VMware host servers.
- B. If the ACCS is using a hardware appliance the IP Office can be virtualized.
- C. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
- D. IP Office and ACCS can be virtualized only using the same VMware host server.
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
- A. They Improve and extend the mobile infrastructure.
- B. They decrease solution complexity by reducing features.
- C. They will gain greater flexibility.
- D. They can shift to cloud storage for data and Information.
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It supports off-premise connectivity.
- B. It uses a line of ruggedized endpoints.
- C. It operates on a separate DECT network.
- D. It utilizes the WiFi network of APs.
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