Avaya 3313 Practice Verified Answers - Pass Your Exams For Sure! [2022]
Valid Way To Pass ACSS's 3313 Exam
Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 33
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS_ASM message logs
- B. Network SIP message logs
- C. CCMS SIP message logs
- D. AAMS SIP message logs
Answer: C,D
NEW QUESTION 34
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. User Agent
- B. SIP Gateway Manager
- C. Back-to-Back User Agent
- D. SIP Gateway
Answer: A
NEW QUESTION 35
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
Answer: C
NEW QUESTION 36
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. SIP RTP
- B. TAPI AnswerCall
D TR87 AnswerCall - C. CCT
Answer: C
NEW QUESTION 37
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- C. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
- D. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
Answer: C
NEW QUESTION 38
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Domain User Name has already been mapped to an existing CCT agent.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
Answer: D
NEW QUESTION 39
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CTSRV01
- B. CTCTR SRV01
- C. CONTACTCENTERSRV01
- D. 01CTCTRSRV
- E. CONTACTCTRSRV01
Answer: A,E
NEW QUESTION 40
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMM Database Logging
- B. CCMA > Multimedia
- C. Multimedia Dashboard
- D. Multimedia Administrator
Answer: B
NEW QUESTION 41
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. All SIP signaling and RTP streams will go to the active and standby server.
- D. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
Answer: A,B,C
NEW QUESTION 42
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. You can enable Call-by-Call statistics for reports on a per application basis.
- B. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- C. The Call-by-Call report can include several reporting intervals.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: A,C,D
NEW QUESTION 43
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- B. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- C. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- D. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
Answer: A
NEW QUESTION 44
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. Avaya Agent Desktop (AAD) does not launch successfully
- B. TLS Link between AACC and AES IS disconnected
- C. Certificate warning messages when browsing CCMA
- D. TLS Link between AACC and CM disconnected
Answer: B,C,D
NEW QUESTION 45
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration configuration > CCMA User Migration
- C. Manager Administration > User accounts
- D. CCMA > User Logins
Answer: A
NEW QUESTION 46
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT TAPI Connector
- B. NCCTDALS
- C. NCCT Service
- D. NCCT SMON
- E. NCCT OI Service
Answer: A
NEW QUESTION 47
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A. Agent Performance
- B. Call-by-Call
- C. Contact Summary
- D. Configuration
Answer: C
NEW QUESTION 48
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The TFE service fails to start and calls are not processed.
- D. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
Answer: D
NEW QUESTION 49
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Log Archiver Utility
- B. Contact Center Server Utility
- C. Process Monitor Utility
- D. Contact Center Manager Utility
Answer: D
NEW QUESTION 50
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Communication Manager (voice inbound proxy)
- B. Application Enablement services (CTI proxy)
- C. Session Manager (Voice inbound proxy)
- D. APS server (Presence proxy)
Answer: B,C
NEW QUESTION 51
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts Offered
- B. Contacts Redirected
- C. Contacts Answered
- D. Contacts %Abandoned
Answer: A
NEW QUESTION 52
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. Microsoft Virtual Server
- B. XenSecure Xen 3.1.2
- C. Microsoft Hyper-V
- D. VMWare vSphere 3.0
- E. VMWare vSphere 4.0
Answer: C,E
NEW QUESTION 53
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. STP
- D. AML
- E. H.323
Answer: C
NEW QUESTION 54
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Tcpdump
- B. Wireshark
- C. Avaya Grep
- D. Pscan
Answer: C
NEW QUESTION 55
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