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BCS PC-BA-FBA-20 certification exam is a valuable credential for individuals seeking to advance their careers in business analysis. It is recognized globally and aligned with the BABOK version 3.0, making it a highly respected certification in the industry. With the right preparation and study resources, candidates can pass the exam and demonstrate their expertise in the field of business analysis.
BCS Foundation Certificate in Business Analysis (PC-BA-FBA-20) is a valuable certification for individuals who want to establish themselves as competent business analysts. It is a globally recognized certification that demonstrates an individual's knowledge and understanding of business analysis principles and techniques. BCS Foundation Certificate in Business Analysis V4.0 certification can open up new career opportunities and help professionals advance in their careers.
BCS PC-BA-FBA-20 exam covers a wide range of topics related to business analysis such as business change, requirements engineering, business process modeling, stakeholder analysis, and strategy analysis. PC-BA-FBA-20 exam is designed to assess a candidate's ability to apply these concepts and techniques to real-world scenarios. The BCS PC-BA-FBA-20 exam is a multiple-choice exam consisting of 40 questions, with a pass mark of 26 out of 40.
NEW QUESTION # 22
Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model?
- A. Solution-finding.
- B. Data-finding.
- C. Idea-finding.
- D. Acceptance-finding.
Answer: C
NEW QUESTION # 23
The horizontal bar of the T-shaped professional describes what?
- A. Professional techniques of a business analyst.
- B. The variants of a business analyst.
- C. The multi-disciplinary breadth of skill and knowledge
- D. The deep and specific domain knowledge
Answer: C
Explanation:
The T-shaped professional model is used in business analysis to describe the ideal mix of skills and knowledge. The 'T' shape consists of a vertical bar and a horizontal bar. The vertical bar represents the deep and specific domain knowledge or core expertise (e.g., business analysis techniques, specific industry knowledge). The horizontal bar (the top of the 'T') represents the multi-disciplinary breadth of skill and knowledge that an individual can apply to various situations. This breadth includes soft skills like communication, facilitation, leadership, and a broad understanding of different business areas (like finance, operations, IT, and strategy). It is this breadth that allows the business analyst to collaborate effectively across different teams and disciplines, understand the context of the change, and recommend truly holistic solutions.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Competencies of a Business Analyst)
NEW QUESTION # 24
What is the first step in the gap analysis process?
- A. Compare representations of the existing and target situations.
- B. Consider possible actions to address the gaps.
- C. Identify gaps to be addressed.
- D. Assemble representations of existing situation.
Answer: D
Explanation:
Gap analysis is a structured process used to identify the differences between the current state (as-is) and the desired future state (to-be). The first step in this process involves understanding the current situation.
Key Steps in Gap Analysis:
Assemble representations of the existing situation: This involves documenting the current state, including processes, systems, and capabilities.
Compare representations of the existing and target situations: After understanding the current state, it is compared with the desired future state to identify gaps.
Identify gaps to be addressed: Once gaps are identified, they are prioritized based on their impact and feasibility.
Consider possible actions to address the gaps: Finally, potential solutions or actions are developed to bridge the identified gaps.
Evaluation of Each Option:
A . Assemble representations of existing situation:
Understanding the current state is the foundational step in gap analysis. Without this, there is no baseline for comparison.
Conclusion: This is correct .
B . Consider possible actions to address the gaps:
This is a later step in the process, not the first.
Conclusion: This is not correct .
C . Compare representations of the existing and target situations:
Comparison occurs after the current state has been documented.
Conclusion: This is not correct .
D . Identify gaps to be addressed:
Identifying gaps follows the documentation and comparison steps.
Conclusion: This is not correct .
Final Recommendation:
The first step in the gap analysis process is:
A . Assemble representations of existing situation.
NEW QUESTION # 25
Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?
- A. The use case diagram.
- B. The rich picture.
- C. The 'to be' process model.
- D. The business activity model
Answer: B
NEW QUESTION # 26
Which of the following may be used as a basis for scripting acceptance tests?
- A. Context diagrams.
- B. Scenario analysis.
- C. Mind maps,
- D. Stepwise refinement
Answer: B
NEW QUESTION # 27
The entity relationship model below shows the relationship between Product and Order.
Which of the following business rules is correct and is reflected in the diagram?
- A. The maximum number of products on one order is eight.
- B. The minimum number of orders for each product is one.
- C. The maximum number of products on one order is unlimited.
- D. The minimum number of products on each order is zero.
Answer: A
NEW QUESTION # 28
On a business process model, how are hand-offs represented?
- A. By a task spanning multiple swimlanes.
- B. By the process flow crossing from one swimlane to another.
- C. By process flow lines crossing each other
- D. By a decision point.
Answer: B
Explanation:
A business process model uses swimlanes to represent different roles, departments, or systems involved in a process. Hand-offs occur when responsibility for a task is transferred from one role or department to another.
Key Considerations:
Process Flow Lines Crossing Each Other: Crossing lines do not indicate hand-offs; they simply show the sequence of tasks.
Decision Point: A decision point represents a choice or branching in the process, not a transfer of responsibility.
Task Spanning Multiple Swimlanes: A single task spanning multiple swimlanes is uncommon and does not represent a hand-off.
Process Flow Crossing Swimlanes: When a process flow crosses from one swimlane to another, it indicates that responsibility for the task has been handed off to a different role or department.
Evaluation of Each Option:
A . By process flow lines crossing each other:
Crossing lines are unrelated to hand-offs and may simply indicate parallel tasks.
Conclusion: This is not correct .
B . By a decision point:
Decision points represent choices or conditions, not transfers of responsibility.
Conclusion: This is not correct .
C . By a task spanning multiple swimlanes:
Tasks typically belong to a single swimlane, so this is not a valid representation of hand-offs.
Conclusion: This is not correct .
D . By the process flow crossing from one swimlane to another:
This accurately represents a hand-off, as it shows the transfer of responsibility between roles or departments.
Conclusion: This is correct .
Final Recommendation:
Hand-offs are represented:
D . By the process flow crossing from one swimlane to another.
NEW QUESTION # 29
Which of the following requirement categories would be found in a requirements catalogue?
a) Functional.
b) Non-functional.
c) General
d) Technical
- A. a, b, c and d.
- B. a only.
- C. a, b and c only
- D. a and b only
Answer: A
Explanation:
A Requirements Catalogue (or Requirements Specification) serves as the central repository for all documented requirements for a solution. BCS guidance categorises requirements hierarchically. At the highest level are the Business Requirements (often called General Requirements (c) and Technical Requirements (d)). These constrain the lower-level Solution Requirements, which consist of Functional Requirements (a) (what the system must do) and Non-functional Requirements (b) (quality attributes like performance, security, and usability). Since the catalogue aims to provide a complete picture of the business need and the proposed solution's capabilities, it must contain all four categories: Functional, Non-functional, General (Business), and Technical requirements.
(Reference: BCS Requirements Engineering - Requirements Categorisation and Documentation)
NEW QUESTION # 30
Given the cashflows below, which of the following is correct?
- A. The project pays back in year 4 of the project
- B. The project does not pay back within the four year period.
- C. The project pays back in year 3 of the project.
- D. The project pays back in year 2 of the project.
Answer: B
NEW QUESTION # 31
In which of the following circumstances do buyers have high bargaining power?
- A. When switching costs are high.
- B. When available sources of supply are available and easy to find.
- C. When the cost of a product or service is low.
- D. When the supplier brand is powerful.
Answer: B
NEW QUESTION # 32
Which of the following statements about the workshop investigation technique are TRUE?
a) Permits the impartial, long-term observation of business activities.
b) Allows statements and assertions to be immediately cross-checked with other participants.
c) Provides an effective means of achieving consensus among stakeholders.
d) Provides an opportunity to collect accurate quantitative data about business processes.
- A. b and c only.
- B. a and d only
- C. b, c and d only
- D. a, c and d only
Answer: A
Explanation:
The true statements about workshops are b and c. Workshops are collaborative, structured meetings involving multiple stakeholders. Statement (b) is true because having multiple stakeholders present allows the facilitator (often the BA) to immediately cross-check and resolve conflicting information or assumptions in real-time. Statement (c) is true because the group environment, led by a skilled facilitator, is highly effective for discussing differing viewpoints and working towards a consensus or agreed-upon outcome. Statement (a) is false as this describes formal observation, not a workshop. Statement (d) is false; workshops are primarily used to gather qualitative information (opinions, requirements, process logic), not to collect accurate quantitative data (e.g., process timings or volumes), which is usually obtained from documents or system logs.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Investigative Techniques, Workshops)
NEW QUESTION # 33
Which of the following is NOT one of the perspectives considered by the 'Balanced Business Scorecard'?
- A. Competition.
- B. Financial.
- C. Customer.
- D. Learning and Growth.
Answer: A
NEW QUESTION # 34
What are the categories shown in a RACI chart?
- A. Responsible, Allocated, Consulted, Informed
- B. Responsible, Accountable, Consulted, Influenced
- C. Responsible, Accountable, Consulted, Informed
- D. Responsible, Accountable, Created, Informed
Answer: C
Explanation:
The RACI chart is a technique used to clarify and document the roles and responsibilities for activities, tasks, or deliverables within a project or business process. It is an acronym that defines the four key types of involvement:
Responsible: The person or team who does the work to complete the task.
Accountable: The person who is ultimately answerable for the correct and thorough completion of the deliverable or task, and who approves the work. Only one person can be Accountable.
Consulted: The people whose opinions are sought, and with whom there is two-way communication.
Informed: The people who are kept up-to-date on progress, often only at the completion of the task or deliverable, and with whom there is only one-way communication.
The correct categories are therefore Responsible, Accountable, Consulted, Informed.
(Reference: BCS Business Analysis Practice - Stakeholder Management, RACI Matrix)
NEW QUESTION # 35
Which technique uses an iterative approach to uncover innovative options?
- A. Mind maps.
- B. Design thinking.
- C. Rich pictures.
- D. Fishbone diagram.
Answer: B
Explanation:
Design thinking is a human-centered, iterative approach used to uncover innovative solutions by focusing on user needs and exploring multiple possibilities. It emphasizes creativity, collaboration, and experimentation.
Key Characteristics of Techniques:
Design Thinking: Uses an iterative process (empathize, define, ideate, prototype, test) to generate innovative options.
Fishbone Diagram: A root cause analysis tool, not focused on innovation.
Rich Pictures: A visual representation of a situation, useful for understanding context but not for generating innovative options.
Mind Maps: A brainstorming tool that organizes ideas hierarchically, but it does not inherently follow an iterative approach.
Evaluation of Each Option:
A . Design thinking:
Design thinking explicitly uses an iterative approach to uncover innovative options.
Conclusion: This is correct .
B . Fishbone diagram:
Fishbone diagrams focus on identifying root causes, not innovation.
Conclusion: This is not correct .
C . Rich pictures:
Rich pictures visualize complex situations but do not inherently foster innovation.
Conclusion: This is not correct .
D . Mind maps:
Mind maps organize ideas but do not follow an iterative, innovative process like design thinking.
Conclusion: This is not correct .
Final Recommendation:
The technique that uses an iterative approach to uncover innovative options is:
A . Design thinking.
NEW QUESTION # 36
A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues.
What would this be classified as in a cost-benefit analysis?
- A. An intangible benefit.
- B. An intangible cost
- C. A tangible cost
- D. A tangible benefit.
Answer: A
NEW QUESTION # 37
An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system.
What investigation technique is the analyst using?
- A. Protocol analysis.
- B. Document analysis
- C. Structured observation
- D. Activity sampling.
Answer: B
NEW QUESTION # 38
What type of model is a 'Business Activity Model' (BAM)?
- A. Logical
- B. Physical
- C. Dynamic
- D. Conceptual
Answer: D
NEW QUESTION # 39
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following The time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employees Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
- A. Customer
- B. Learning and growth
- C. Financial
- D. Internal business process
Answer: C
Explanation:
Kaplan and Norton's Balanced Business Scorecard is a strategic framework that evaluates organizational performance across four key perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth . To determine which area has not been considered, we need to map the provided KPIs to these perspectives.
Mapping the KPIs:
The time to deliver orders for products:
This relates to operational efficiency and falls under the Internal Business Process perspective.
Consumer satisfaction with products:
This directly measures customer experience and falls under the Customer perspective.
Wastage in product production:
This also relates to operational efficiency and falls under the Internal Business Process perspective.
The qualifications of production employees:
This measures employee capabilities and development, falling under the Learning and Growth perspective.
Evaluating Each Perspective:
Financial:
None of the provided KPIs address financial performance, such as revenue, profitability, or cost management.
Conclusion: This perspective has not been considered .
Customer:
Consumer satisfaction with products is a clear indicator of the Customer perspective.
Conclusion: This perspective has been considered.
Internal Business Process:
Both "time to deliver orders" and "wastage in production" relate to internal processes.
Conclusion: This perspective has been considered.
Learning and Growth:
The qualifications of production employees indicate employee development, which aligns with this perspective.
Conclusion: This perspective has been considered.
Final Recommendation:
The Financial perspective has not been considered in the company's KPIs.
NEW QUESTION # 40
Which of the following describes the objectives in a MOST analysis?
- A. The approach the organisation intends to take to achieve its declared mission.
- B. The statements declaring what the business is in and what it intends to achieve.
- C. The goals against which the organisation's achievements can be measured.
- D. The detailed means by which an agreed business strategy will be implemented.
Answer: C
NEW QUESTION # 41
The term 'happy day' is often used in the context of which of the following investigation techniques?
- A. Protocol analysis.
- B. Document analysis.
- C. Scenarios.
- D. Activity Sampling.
Answer: C
NEW QUESTION # 42
One of Porter's five forces explicitly considers industry competitors.
Which of the following is the Key Focus' of this force?
- A. Rivalry among existing Competitors
- B. The products offered by Competitors
- C. The market share of known Competitors.
- D. A Competitor's external marketing campaign
Answer: A
NEW QUESTION # 43
Which of the following is an advantage to the host organisation of using an internal consultant to conduct a business analysis project?
- A. They will have a broad business perspective.
- B. They will only be paid when they are needed.
- C. They will have a dispassionate view of the host organisation.
- D. They will be familiar with the host organisation.
Answer: D
NEW QUESTION # 44
Business rules define how actions are to be performed. Under which of the following headings are business rules considered?
- A. Constraints and operational guidance.
- B. Negotiable and non-negotiable limitations.
- C. Statutory and internal policies.
- D. Explicit or implicit management statements,
Answer: A
NEW QUESTION # 45
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