Practice Examples and Dumps & Tips for 2023 Latest Field-Service-Consultant Valid Tests Dumps
Latest [Dec 12, 2023] 100% Passing Guarantee - Brilliant Field-Service-Consultant Exam Questions PDF
NEW QUESTION # 10
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Reschedule appointment
- B. Resource schedule optimization
- C. Fix overlaps
- D. Fall in schedule
Answer: B
NEW QUESTION # 11
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Review existing contracts for obsolete provisions and requirements.
- C. Establish a Preventative Maintenance program for their install base.
- D. Launch a feedback survey to their install base and follow up on results.
Answer: B,C
NEW QUESTION # 12
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
- B. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
- C. Set the Geolocation Update Frequency field to zero for contractors.
- D. Uncheck the Geocoding field on the Contractor's profile.
Answer: A
Explanation:
Explanation
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field to zero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References:
https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_permissions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_settings.htm&type=5
NEW QUESTION # 13
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Add the Knowledge Lightning component to the Field Service mobile app.
- B. Create a quick action on the work order to search the Knowledge base.
- C. Update the Service Appointment page layout to include the Articles related list.
- D. Attach the relevant articles to the work order or work order line items.
Answer: D
Explanation:
Explanation
Attaching relevant articles to the work order or work order line items allows technicians to access them offline using the Field Service Mobile App. Creating a quick action on the work order to search the Knowledge base would not ensure offline access, as it would require an internet connection to perform the search. Updating the Service Appointment page layout to include the Articles related list or adding the Knowledge Lightning component to the Field Service Mobile App would not be effective, as technicians use the Work Order Line Item Card in the Field Service Mobile App to view their assigned tasks. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_card.htm&type=5
NEW QUESTION # 14
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
- A. Push reschedule notifications to service service resource using the field service lightning mobile app
- B. Create the report to identify the service appointment in the area of notified service resources.
- C. Configure a new scheduling policy to change service appointment
- D. Create a map polygon of affected area to select service appointment for rescheduling
Answer: D
NEW QUESTION # 15
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
- A. Resource Schedule Optimization
- B. Fix Overlaps
- C. Fill-in Schedule
- D. Reschedule Appointment
Answer: A
Explanation:
Explanation
This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5
NEW QUESTION # 16
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data In this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.
What option should speed up the delivery while meeting these criteria?
- A. Journey that allows re-entry after exiting
- B. Scheduled Automation utilizing Triggered Send Emails
- C. Scheduled Automation using a Send Activity
- D. Single Send Journey
Answer: C
NEW QUESTION # 17
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
- A. Create a Resource with 20 hours available a day.
- B. Create a Capacity-based Resource with 100 hours capacity a week.
- C. Create 100 Service Appointments with Contractors as Required Resources.
- D. Create 5 Resources with 20 hours available a week.
Answer: B
NEW QUESTION # 18
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
- A. Service Appointments
- B. Service Territories
- C. Service Territory Members
- D. Accounts
Answer: D
NEW QUESTION # 19
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
- A. Create a crew with two Technicians
- B. Create two Service Crews.
- C. Create a work rule with two required skills.
- D. Create a single Service Appointment.
Answer: A
NEW QUESTION # 20
Northern Trail Outfitters has a contact count of nearly 10 million records. They have noticed slower processing times when sending using Journey Builder.
Which two actions could they take to optimize Journey performance''
Choose 2 answers
- A. Perform large-scale segmentation in Automation Studio before admitting contacts Into Journey Builder.
- B. Include data for decision splits in Attribute Groups in Contact Builder; use contact data rather than journey data.
- C. Use Data Extension Entry Sources with filters applied to perform segmentation activities for Journey Builder.
- D. Create a prefiltered, sendable copy of data extensions for each journey instead of using the same entry source.
Answer: A,D
NEW QUESTION # 21
Northern Trail Outfitters is migrating from a legacy emailing tool to Marketing Cloud. As part of the migration, they have to go through a security review. Their data privacy team has made it clear that the data in the sandbox should never be mixed with data In production during testing cycles.
What recommendation would a consultant provide on the architecture to fulfill this requirement?
- A. Ensure test sends are done from data extensions with attribute 'Is Testing1.
- B. Implement two separate Marketing Cloud instances.
- C. Create one or more additional business units for testing.
- D. Use Subscriber Filter per business unit to filter production from test data.
Answer: B
NEW QUESTION # 22
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?
- A. Use Products and Product Families.
- B. Use Orders and Order Products.
- C. Use Assets and define a hierarchy.
- D. Use Work Orders and define a hierarchy.
Answer: B
NEW QUESTION # 23
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
- B. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
- C. Set the Geolocation Update Frequency field to zero for contractors.
- D. Uncheck the Geocoding field on the Contractor's profile.
Answer: A
NEW QUESTION # 24
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
- A. Create a work order for all assets being serviced and work order line item for each product consumed
- B. Create a work order and work order line item for each asset being serviced
- C. Create a work order for each asset being serviced
- D. Create a work to type automatically create relevant line time for each asset
Answer: B
NEW QUESTION # 25
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Absences per Employee.
- B. Reduced Overtime per Work Order.
- C. Reduced Travel Time per Work Order.
- D. Reduced Work Orders per Shift.
Answer: B,C
NEW QUESTION # 26
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
- A. Implement Validation Rules and Signature Capture.
- B. Change the Scheduling Rules.
- C. Send an email CSAT survey.
- D. Decrease Resource Rant Score.
Answer: A
NEW QUESTION # 27
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers
- A. The actions were not added to the Mobile and Lightning Actions section on the page layout.
- B. The action type being utilized on the Work Order object is Lightning component.
- C. The actions were not added to the Classic Publisher Quick Actions section on the page layout.
- D. The action was added as part of the Salesforce mobile navigation settings options.
Answer: A,C
Explanation:
Explanation
To make custom actions visible in the Field Service mobile app, they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_mobile_actions.htm&type=5
NEW QUESTION # 28
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To prepare for the Salesforce Field-Service-Consultant Certification Exam, candidates should have a strong understanding of Salesforce technologies, including Sales Cloud, Service Cloud, and Lightning Platform. They should also have experience in implementing and managing field service solutions in their organization. Candidates can also take advantage of the Salesforce Trailhead platform, which offers a variety of training modules and resources to help them prepare for the exam.
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