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Oracle 1Z0-1003-21 Exam Syllabus Topics:
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NEW QUESTION 16
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
- A. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
- B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
- C. Configuring a message scenariowith the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
- D. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
Answer: A,C
NEW QUESTION 17
Which two statements are correct regarding activity duration estimations?
- A. Historical data is not relevant for any activity duration calculations.
- B. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
- C. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
- D. Travel statistics can influence activity duration estimations.
- E. The durations of completed activities are the only ones used for future estimations.
Answer: C,D
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_prec
NEW QUESTION 18
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
- A. Tool
- B. Organization Unit
- C. Field Resource
- D. Bucket
- E. Vehicle
Answer: A,C,E
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 19
Which two default attributes serve as stand-alone keys for work zones?
- A. Travel area
- B. Fault code
- C. Service Code
- D. Zip code
- E. City
- F. Completion Code
Answer: A,D
NEW QUESTION 20
While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
- A. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
- B. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.
- C. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
- D. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
Answer: B
NEW QUESTION 21
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
- A. Create a 'start-after' link template between the preliminary work and the scheduled work.
- B. Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
- C. Create a 'start-before' link template between the preliminary work and the scheduled work.
- D. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
Answer: C
NEW QUESTION 22
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Theirintention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.
- A. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
- B. Register the Application within the API Access tab of the authentication-oriented User Type.
- C. Register the Application and authenticate using the Client ID/Client Secret
- D. Register the Application, specifying an external token service and uploading the certificate.
Answer: B
NEW QUESTION 23
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?
- A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
- B. The administrator must configure the Oracle Knowledge access settings in OFSC.
- C. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.
- D. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
- E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
Answer: B,D
NEW QUESTION 24
Which statement is correct regarding Time Slots?
- A. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine
- B. is the time window promised to the customer within which an activity must be finished; automatically assigned by theOFSC Routing Engine
- C. is the time window promised to the customer within which an activity must be finishedautomatically assigned by the OFSC Routing Engine
- D. is a configured interval that defines when an activity has to be started
Answer: C
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/august2015/servicecs_gs/FAAUG/FAAUG.pdf(46)
NEW QUESTION 25
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM.
They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required tomeet this requirement?
- A. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue
- B. Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the
"Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket". - C. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"
- D. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot".
Answer: B
NEW QUESTION 26
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via theActivity Types screen?
- A. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
- B. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
- C. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
- D. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
Answer: A
NEW QUESTION 27
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
- A. 'findMatchingResources' request
- B. 'activityBookingOptions' request
- C. 'bookingStatuses' request
- D. GET 'resources' request
Answer: D
NEW QUESTION 28
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
- A. A Time Slot is a configured interval Within which an activity is estimated tostart and end.
- B. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
- C. Time Slot is a configured interval within which an activity is estimated to start.
- D. Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
Answer: C
NEW QUESTION 29
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?
- A. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.
- C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
- D. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
Answer: B
NEW QUESTION 30
Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
- A. Create a single work zone with no work zone keys and assign it to all resources
- B. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
- C. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
- D. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
- E. Assign all work zones at the parent level in the Resource Tree.
Answer: C,E
NEW QUESTION 31
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