Get The Most Updated C_C4H51_2405 Dumps To SAP Certified Associate Certification [Q32-Q48]

Get The Most Updated C_C4H51_2405 Dumps To SAP Certified Associate Certification

SAP Certified C_C4H51_2405  Dumps Questions Valid C_C4H51_2405 Materials

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 2	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 6	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

 

NEW QUESTION # 32
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Create customer records
• B. Create an installed base
• C. Activate registered products in scoping
• D. Activate status schema for functional locations

Answer: B,C

NEW QUESTION # 33
Which object can be used within ticket creation to automatically determine the registered product?

• A. Customer
• B. Warranty
• C. Product
• D. Installation point

Answer: D

NEW QUESTION # 34
Which tool should you use to rename the Tickets facet?

• A. Language Adaptation tool
• B. Page Layout tool
• C. Workflow with a Field Update action type
• D. Adaptation tool

Answer: A

NEW QUESTION # 35
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. URL mashups
• B. ABAP mashups
• C. Internal mashups
• D. HTML mashups

Answer: A,D

NEW QUESTION # 36
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Use fine-tuning to manage the numeric range for contracts
• B. Use fine-tuning to activate Service Contract Management
• C. Activate Service Contract Management in scoping
• D. Activate Create Contracts in the Detail view

Answer: B,C

NEW QUESTION # 37
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

• A. The activity list is automatically generated by the system based on your scoping decisions.
• B. Fine-tuning is the process of generating the activity list by
  Answer :ing que-stions about which business processes will be implemented.
• C. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
• D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Answer: A,D

NEW QUESTION # 38
Where can you keep track of new and modified knowledge base articles?

• A. Knowledge base fine-tuning activity
• B. Feed
• C. Solution finder
• D. Broadcast

Answer: B

NEW QUESTION # 39
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A. Absolute, counter-based
• B. Alternating, time and counter-based
• C. One time - no condition, time and counter-based
• D. One time, time and counter-based

Answer: B

NEW QUESTION # 40
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

• A. Page layout
• B. Code list restriction
• C. Validation rule
• D. Delegation

Answer: B,C

NEW QUESTION # 41
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A. Reporting purposes
• B. Controlling validity of the service catalog
• C. Determining fine-tuning settings
• D. Determining responsibility for tickets
• E. Determining service level assignments

Answer: A,D,E

NEW QUESTION # 42
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Service categories
• B. Workflow distribution rules
• C. Notifications
• D. Fine-tuning

Answer: B

NEW QUESTION # 43
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Code list restrictions
• B. Territories
• C. Validation rules
• D. Business roles

Answer: B,D

NEW QUESTION # 44
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A. Push the incident to SAP Service Cloud support.
• B. Change the priority to Escalated.
• C. Maintain the Incident Context.
• D. Set the action to Propose Solution.

Answer: B,D

NEW QUESTION # 45
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

• A. Time recording can be done without assignment to a ticket.
• B. You can activate Microsoft Outlook integration for time recording.
• C. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
• D. Code list restrictions are not possible for the Time Type field.
• E. Time sheets can be submitted for approval.

Answer: A,B,E

NEW QUESTION # 46
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Due Date
• B. Priority
• C. Category
• D. Custom fields

Answer: A,B

NEW QUESTION # 47
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• A. Ticket type
• B. Organization
• C. Service level
• D. Category

Answer: A,C

NEW QUESTION # 48
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