[Dec-2023] Latest SAP C_FSM_2211 exam dumps and online Test Engine
SAP C_FSM_2211: Selling SAP Certified Application Associate Products and Solutions
NEW QUESTION # 19
As a service planner, you are viewing the list of best matching technicians, which information is displayed?
Note: There are 2 correct answers to this question.
- A. Missing Skills
- B. Worktime pattern
- C. Availability Status
- D. Booked assignments
Answer: A,C
NEW QUESTION # 20
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?
- A. The equipment does NOT have an external ID.
- B. The equipment has NO previous history.
- C. The equipment does NOT have Moment-Sets.
- D. The equipment is reported as Operational.
Answer: C
NEW QUESTION # 21
Which of the following are data object types that There are 3 correct answers to this question.
- A. Equipment
- B. Service call
- C. Item
- D. Smartform
- E. Service contract
Answer: A,C,E
NEW QUESTION # 22
What are the benefits of using activity feedback? Note Generate checklist reports for the customer.
- A. There are 2 correct answers to this question.
- B. Assist technicians to capture resolutions.
- C. Assist technicians to record time and materials.
- D. Generate QA reports with the captured data.
Answer: A,D
NEW QUESTION # 23
What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.
- A. QR code scanning helps you to easily identify the affected Appliance
- B. Online capabilities help you to capture electronic signatures
- C. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- D. Smart forms help you structure your service processes
Answer: A,C
NEW QUESTION # 24
What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.
- A. Delete data records.
- B. Read data records.
- C. Overwrite data records.
- D. Create data records.
- E. Merge data records.
Answer: C,D,E
NEW QUESTION # 25
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define Moment set
- B. Configure workflow step
- C. Define value mapping for product types
- D. Setup IFIows in CPI
Answer: C,D
NEW QUESTION # 26
For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for the customer
- B. When you need to send an engineer to the customer
- C. When you need to set up a meeting with the customer
- D. When you need to plan an appointment at the customer
Answer: A,B
NEW QUESTION # 27
Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.
- A. Workflow assignments
- B. Branding
- C. Moment-sets
- D. QR Codes
Answer: D
NEW QUESTION # 28
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Read
- B. Create
- C. Update
- D. Delete
Answer: A,C
NEW QUESTION # 29
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.
- A. Knowledge base access for customers and employees via Self-Service Portal
- B. Al-Powered platform to faster customer experience
- C. Allowance of Two-factor Authentication with password and defined hardware
- D. Automated timeout if the application is NOT actively used for a certain time
- E. Encryption of all data stored in the cloud (AES 256bit)
Answer: C,D,E
NEW QUESTION # 30
You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.
- A. A planner can create service calls with reserved materials from an integrated ERP system.
- B. The system will update the inventory count of reserved materials in a standalone scenario.
- C. You can approve consumed reserved materials in the Time and Material journal.
- D. You can plan and reserve materials in both the Web and mobile applications.
Answer: A,D
NEW QUESTION # 31
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Can be used for field validation expressions
- B. Can define color coding
- C. Used to display, hide, sort, and group fields
- D. Can only be defined for mobile screens
- E. Able to display custom translations
Answer: A,C,E
NEW QUESTION # 32
Which scenarios can you cover within the SAP S/4HANA solution portfolio? Note: There are 2 correct answers to this question.
- A. Self-service
- B. In-house repair
- C. Service fulfillment
- D. Contact center
Answer: A,B
NEW QUESTION # 33
Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.
- A. Users can delete report templates.
- B. Administrators can preview report templates.
- C. Users can modify report templates.
- D. The SAP support team can modify report templates.
Answer: B,D
NEW QUESTION # 34
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees?
Choose the correct answer.
- A. By helping Employees learn more about next generation technologies
- B. By giving service technicians the ability to register for upcoming certifications
- C. By adopting your workforce to accommodate for workers shifting perspectives
- D. By giving service technicians the ability to schedule the additional training
Answer: D
NEW QUESTION # 35
What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?
- A. Service call
- B. Assignment
- C. Time slots
- D. Activity
Answer: C
NEW QUESTION # 36
Which functionalities does the data sync rule enable for mobile application? Note: There are 2 correct answers to this question.
- A. Stores data in the native device cloud storage
- B. Controls the information stored in offline mode
- C. Increases security measures
- D. Decreases application memory usage
Answer: B,D
NEW QUESTION # 37
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management?
Note:There are 2 correct answers to this question.
- A. Outage Protection
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Hardware redundancy control
Answer: B,C
NEW QUESTION # 38
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer..
- A. SAP Field service management Customer Self-Service
- B. SAP Field service management company
- C. SAP Field Service management Account Service
- D. SAP Field Service Management Crowd Service
Answer: D
NEW QUESTION # 39
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
- A. Review
- B. Duplicate
- C. Request change
- D. Decline
Answer: C
NEW QUESTION # 40
Which of the following is a mandatory field when you create a Smartform template?
- A. Category
- B. Version
- C. Description
- D. Label
Answer: A
NEW QUESTION # 41
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