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2021 GCP-GC-ADM Question Bank Free PDF Download Recently Updated Questions [Q19-Q34]

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2021 GCP-GC-ADM Question Bank: Free PDF Download Recently Updated Questions

GCP-GC-ADM Certification Exam Dumps with 62 Practice Test Questions


Genesys GCP-GC-ADM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and test an Outbound Power Dialing campaign
  • List the features of Genesys Cloud Contact Center
Topic 2
  • Describe the function and purpose of the Genesys Cloud data actions Integration
  • Purpose and capabilities of Genesys Cloud Architect
Topic 3
  • Configure ACD email in Admin settings
  • Create and publish an Evaluation form
Topic 4
  • Basic overview of the Genesys Cloud Platform and Administration
  • List the three levels of Contact Center licensing
Topic 5
  • Quality Evaluator and Quality Administrator dashboards
  • Evaluation and routing combination
Topic 6
  • Configure ACD Skills and Language Skills
  • List the main types of reports and describe their use
Topic 7
  • Describe the Outbound Dialing modes
  • Scripting in a Genesys Cloud contact center
Topic 8
  • Quality Management in a Genesys Cloud contact center
  • Overview of Genesys Cloud Collaborate
Topic 9
  • Describe Scripts and basic script functionality
  • Describe how to enable call recording on a Trunk
Topic 10
  • Configure Automatic Call Distribution to optimize customer service
  • Explain interaction flow and queue design
Topic 11
  • List the main Dynamic Views and describe their use
  • Genesys Cloud Data Actions Integration

 

NEW QUESTION 19
What does it imply when a campaign does not dial a list of telephone numbers?

  • A. Unable to reach the customer
  • B. They are in the DNC list
  • C. The call went unanswered
  • D. The telephone number is wrong

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/

 

NEW QUESTION 20
Recording Policies can be configured for what type(s) of contact(s)?

  • A. Email
  • B. Chat
  • C. All of the above
  • D. Call
  • E. Message

Answer: D

 

NEW QUESTION 21
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

  • A. Languages
  • B. Skills
  • C. Agent Availability
  • D. Intent of Call

Answer: A,B

Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

 

NEW QUESTION 22
What is a DNC list?

  • A. A DNC list is a table containing phone numbers that a campaign should never dial.
  • B. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.
  • C. A DNC list is another name for a contact list.
  • D. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

Answer: B

 

NEW QUESTION 23
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

  • A. Genesys Cloud User
  • B. Master Admin
  • C. Telephony Admin
  • D. Admin
  • E. Employee

Answer: D,E

Explanation:
Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/

 

NEW QUESTION 24
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

  • A. Dialog boxes
  • B. Toast pop-ups
  • C. Scripts
  • D. IVR prompts

Answer: C

 

NEW QUESTION 25
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

  • A. Genesys Cloud 2
  • B. Communicate
  • C. Collaborate
  • D. Genesys Cloud 3
  • E. Genesys Cloud 1

Answer: D

 

NEW QUESTION 26
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

  • A. True
  • B. False

Answer: B

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/

 

NEW QUESTION 27
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

  • A. The after call work time for each media type
  • B. The number of different media types that an agent may handle simultaneously
  • C. The media types that can interrupt current interactions that an agent is handling
  • D. The length of time that an agent may spend on each media type
  • E. The maximum capacity that an agent may handle simultaneously for each supported media type

Answer: B,C,E

 

NEW QUESTION 28
What is a fatal question in an Evaluation Form?

  • A. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
  • B. Fatal Questions have a heavier weight than non-fatal Questions
  • C. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
  • D. Fatal Questions are the same as critical Questions

Answer: A

Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/

 

NEW QUESTION 29
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

  • A. Roles
  • B. Skills
  • C. Queue
  • D. Language

Answer: B,D

Explanation:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/

 

NEW QUESTION 30
Which of the following media types can be selected when creating a report? (Choose three.)

  • A. Chat
  • B. Voicemail
  • C. Voice
  • D. Email

Answer: A,C,D

Explanation:
Reference:
https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE

 

NEW QUESTION 31
Call Recording is enabled in .

  • A. Admin > Telephony
  • B. Admin > Quality
  • C. Admin > Contact Center

Answer: A

 

NEW QUESTION 32
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

  • A. Resolution Codes
  • B. Status
  • C. Wrap-up Codes
  • D. Account Codes

Answer: C

Explanation:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/

 

NEW QUESTION 33
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

  • A. Performance>Agents
  • B. Reports
  • C. Admin>Contact Center
  • D. Admin>Quality

Answer: D

Explanation:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/

 

NEW QUESTION 34
......

New GCP-GC-ADM Exam Dumps with High Passing Rate: https://www.pass4leader.com/Genesys/GCP-GC-ADM-exam.html

Genesys GCP-GC-ADM Actual Questions and Braindumps: https://drive.google.com/open?id=12mMdJScZWo6XwgmN3bB0SQO64IAcjLMQ

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