Free ServiceNow CIS-SM Practice Test & Real Exam Questions

Exam Code/Number: CIS-SM
Exam Name/Title: Certified Implementation Specialist - Service Mapping
Certification Provider: ServiceNow
Corresponding Certification: CIS-Service Mapping

Exam Questions: 108
Updated On: Sep 30, 2026

Question #1

When using Service Mapping Pattern Designer, which one of the following is the result when using the Parse command output operation with the following command?
cat /etc/haproxy/haproxy.cfg

A. Display the contents of the file haproxy.cfg

B. Display lines with cat in the file haproxy.cfg

C. List all files in the haproxy.cfg directory

D. Search for the file haproxy.cfg

Discussion 0

Correct Answer: A Vote an answer

Question #2

In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

A. Process Classifier

B. CI Type/Table

C. Application Service

D. Identification Rule

Discussion 0

Correct Answer: B Vote an answer

Question #3

Given the CMDB class structure shown below, if an implementer were to extend the Server [cmdb_ci_server] table, which one of the following best describes the fields that would be inherited by the new table?

A. All fields configured for the Server [cmdb_ci_server] table and its parent classes would be inherited.

B. All fields configured for the Server [cmdb_ci_server] table and its child classes would be inherited.

C. All fields configured for the Server [cmdb_ci_server] table and its parent and child classes would be inherited.

D. No fields would be inherited from any class.

Discussion 0

Correct Answer: A Vote an answer

Question #4

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A. Class Switch

B. Class Change

C. Class Upgrade

D. Class Downgrade

Discussion 0

Correct Answer: A Vote an answer

Question #5

In Service Mapping, which one of the following best represents the process flow of discovery?

A. Process Detection > Host Detection > Application Identification > Create Outgoing Connection(s)

B. Host Detection > Process Detection > Application Identification > Create Outgoing Connection(s)

C. Host Identification > CI Reconciliation > Application Identification > Change Record Created > Create Outgoing Connection(s)

D. Process Detection > Application Identification > Create Outgoing Connection(s) > Impact Calculation

Discussion 0

Correct Answer: B Vote an answer

Question #6

Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?

A. All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.

B. Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.

C. All three MID Servers will be used during the Port Scan phase and all three will be used during theclassification phase.

D. Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.

Discussion 0

Correct Answer: C Vote an answer

Question #7

In Service Mapping, which one of the following icons represents a credential error on the Service map?

A. Red stop sign

B. Generic application

C. Yellow triangle

D. Questio n: 46

Discussion 0

Correct Answer: C Vote an answer

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Question #8

Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?

A. Application

B. Search on table

C. Allow fallback to parent's rule

D. Independent

Discussion 0

Correct Answer: D Vote an answer

Question #9

From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?

A. Resume discovery discovers part of the service map while Run discovery discovers the entire service map

B. Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

C. Resume discovery discovers the entire service map while Run discovery discovers part of the service map

D. Resume discovery and Run discovery are functionally identical

Discussion 0

Correct Answer: A Vote an answer

Question #10

In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?

A. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.

B. For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.

C. For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.

D. For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.

Discussion 0

Correct Answer: B Vote an answer

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