Free ServiceNow CIS-DF Practice Test & Real Exam Questions
A CMDB Administrator is reviewing the CMDB and notices that many Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and wants to resolve the issue quickly.
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
Correct Answer: C
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A Business Relationship Manager in an organization wants to implement Service Portfolio Management (SPM) and present offerings to business consumers.
Which CSDM domain does this align with?
Which CSDM domain does this align with?
Correct Answer: A
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A CMDB Administrator knows that duplicate records exist in the CMDB and wants to understand the effect of running the CMDB Health Dashboard - Correctness Score Calculation job.
The following duplicate CIs exist:
Server A: Created on January 20, 2025
Server A: Created on January 21, 2025
Server A: Created on January 22, 2025
Which records will have the Duplicate Of field populated?
The following duplicate CIs exist:
Server A: Created on January 20, 2025
Server A: Created on January 21, 2025
Server A: Created on January 22, 2025
Which records will have the Duplicate Of field populated?
Correct Answer: C
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With CMDB 360 / Multisource CMDB, Dynamic Reconciliation Rules are enabled. Based on management requirements, a CMDB Administrator needs to configure multiple Dynamic Reconciliation Rules.
Which are available Dynamic Rule Types within the Create Reconciliation Rule wizard? (Choose 2 options)
Which are available Dynamic Rule Types within the Create Reconciliation Rule wizard? (Choose 2 options)
Correct Answer: C,D
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(Choose 2 options)
A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingesting custom CIs into the CMDB. The solution must align with best practices, minimize future technical debt, and ensure upgrade compliance.
Which solutions accomplish this?
A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingesting custom CIs into the CMDB. The solution must align with best practices, minimize future technical debt, and ensure upgrade compliance.
Which solutions accomplish this?
Correct Answer: A,C
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A CMDB Manager wants to start adding CSDM Design and Planning domain components into the CMDB.
Who is involved in this exercise?
(Choose 2 options)
Who is involved in this exercise?
(Choose 2 options)
Correct Answer: B,C
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A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources.
The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB
360 / Multisource CMDB.
What can the Data Owner do in this case?
The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB
360 / Multisource CMDB.
What can the Data Owner do in this case?
Correct Answer: C
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Given a list of Service types in the platform, drag the appropriate service to its definition.
Correct Answer:
Explanation:
Within the Common Service Data Model (CSDM), service types are clearly defined to separate business- facing value, application logic, and technical enablement. Correct classification is foundational to impact analysis, ownership, reporting, and service visibility.
An Application Service is a logical representation of a deployed application or system stack. It models how an application runs, including servers, databases, middleware, and integrations. Application Services are typically created and maintained through Service Mapping and are primarily consumed by IT operations, DevOps, and support teams.
A Technology Management Service (also called a Technical Service) represents shared technical capabilities such as databases, authentication platforms, messaging systems, or cloud infrastructure. These services are published to Service Owners, not business users, and underpin one or more Application Services or Business Services. They are critical for understanding technical dependencies and risk but are not business-facing.
A Business Service is published to Business Users and directly supports business capabilities and outcomes. It represents what the business consumes , such as "Online Banking," "Order Fulfillment," or "Employee Onboarding." Business Services sit at the top of the CSDM hierarchy and are the anchor point for SLAs, experience, and value measurement.
Correctly distinguishing these service types ensures alignment with CSDM best practices, enables accurate impact analysis, and prevents common CMDB anti-patterns such as exposing technical services to business users or misrepresenting application stacks as business value.
A CMDB Administrator is retiring a server and sets its Life Cycle Stage to End of Life .
Which values can be selected as the Life Cycle Stage Status?
(Choose two options.)
Which values can be selected as the Life Cycle Stage Status?
(Choose two options.)
Correct Answer: A,C
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A Configuration Manager responsible for a specific region wants to use the CMDB Health Dashboard to improve the data quality of the CMDB for that region. The Configuration Manager only sees the overall score and scores grouped by CI class.
How can the Configuration Manager get a score for regionally relevant CIs?
How can the Configuration Manager get a score for regionally relevant CIs?
Correct Answer: A
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A Configuration Management team wants to confirm that all servers in the CMDB are correctly associated with their location.
Which CMDB Data Manager policy type does the team create?
Which CMDB Data Manager policy type does the team create?
Correct Answer: E
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