Free Salesforce User-Experience-Designer Practice Test & Real Exam Questions

Exam Code/Number: User-Experience-Designer
Exam Name/Title: Salesforce Certified User Experience Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Designers

Exam Questions: 212
Updated On: Sep 12, 2026

Question #1

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?

A. Update the Home page with access to commonly used reports.

B. Make the global search bar bigger on every page.

C. Add the Daily Task component to the Home page.

D. Create a mood board to communicate the visual style of the UI.

Discussion 0

Correct Answer: A Vote an answer

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Question #2

A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process What should the designer do next

A. conduct a workshop with stakeholders to align on correct state and build consenses

B. lock the findings and move forward with presenting possible solutions

C. recommend field level validation to ensure users are entering the correct data

D. Tell the customer they need to improve operations before anywork can be done

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #3

A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A. Hand them a printout of the design

B. Invite them to user testing.

C. Ask a manager or superior to doit.

D. Let them know the designer is the expert.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #4

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?

A. Wireframe Prototype

B. Heuristic Review

C. Dairy Study

D. Task Analysis

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #5

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?

A. training other agents and editing knowledge articles

B. troubleshooting customer issues and logging activities

C. Viewing the status of cases and analyzing campaign metrics

Discussion 0

Correct Answer: B Vote an answer

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Question #6

A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A. Engage in a friendly and informal way.

B. Ignore vague or general answers.

C. Analyze findings in the moment.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #7

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A. Get buy-in from the development lead first and let them persuade others.

B. Work together on setting up UX Indicators.

C. A Share research notes from previous projects with them.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #8

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

A. They use standard CSS properties to easily style base and custom components.

B. The use custom CSS properties to easily style case and custom component.

C. They use standard CSS properties to directly style HTML elements.

D. They use custom CSS properties to directly style HTML elements.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #9

A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?

A. Sessions can be completed at any time and anywhere.

B. Follow-up questions can be asked to obtain further information about the issues participants may encounter.

C. It is less expensive and time-consuming to conduct.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #10

Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.
What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

A. Add a Case inbox component to the page configured to show assigned and open cases.

B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases.

C. Add a Case Assignment component to the team's home page configured to shown cases assigned to the logged in team member.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #11

A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.
Which approach combination encourages more creative problem-solving?

A. Agile and efficient

B. Simple and innovative

C. Divergent and convergent

Discussion 0

Correct Answer: C Vote an answer

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