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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Nonprofit Cloud Setup22%- Stakeholder Management
  • 1. Manage relationship objects
  • 2. Configure address management
  • 3. Configure person accounts
- Feature Enablement
  • 1. Enable Nonprofit Cloud features
  • 2. Assign permission sets and licenses
- Program and Case Management
  • 1. Set up case management functionality
  • 2. Configure program management
Solution Design32%- Nonprofit Cloud Architecture
  • 1. Evaluate Salesforce Nonprofit Cloud solutions
  • 2. Recommend Salesforce Platform capabilities
  • 3. Assess third-party application options
- Industries Common Features
  • 1. Configure Data Processing Engine
  • 2. Use Action Plans and Dynamic Assessments
  • 3. Recommend OmniStudio usage
- Business Process Alignment
  • 1. Map customer requirements to data models
  • 2. Align nonprofit workflows with platform features
Integration and Data Management20%- System Integration
  • 1. Integrate external nonprofit systems
  • 2. Recommend API and middleware solutions
- Data Management
  • 1. Manage duplicate records
  • 2. Apply data governance strategies
  • 3. Import and cleanse nonprofit data
Nonprofit Implementation Strategy11%- Nonprofit Business Processes
  • 1. Explain common nonprofit organization requirements
  • 2. Understand business value mapping
  • 3. Identify nonprofit implementation strategies
- Implementation Project Management
  • 1. Align implementation goals with customer outcomes
  • 2. Manage project lifecycle activities
Analytics and Reporting15%- Data Insights
  • 1. Track nonprofit impact measurements
  • 2. Analyze fundraising and program metrics
- Reporting and Dashboards
  • 1. Build nonprofit-specific reports
  • 2. Configure dashboards for stakeholders

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. The admin at a nonprofit wants to delegate authority to two specific users to process gift entries. Which three permissions should the consultant add to a permission set so the users can perform this work with only the necessary level of access? (Choose 3)

A) Grant visibility to the Gift Entry tab.
B) Grant access to BOI_BatchOverride and BOI_DataImport Visualforce pages.
C) Grant create, edit, and delete access to all required objects and fields.
D) Grant create and edit access to all required objects and fields.
E) Grant the View All Data permission.


2. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

A) Changes to Engagement Plan Templates only affect new Engagement Plans.56
B) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34
C) Engagement Plan Template changes need to propagate through t7he pla8tform.
D) The development manager requires additional permissions for the new Engagement Plan Template changes.12


3. A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff. How should a consultant meet this requirement?

A) Update the assigned Permission Set.
B) Create a criteria-based sharing rule.
C) Update default sharing to Public Read/Write.
D) Create and assign a new profile.9


4. A Nonprofit Cloud Administrator enables Automatic Person Account Mailing Address Synchronization.
Which object's related list should be added to Person Account record pages to see additional addresses?

A) Contact Point Address
B) Location
C) Address


5. A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?

A) Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
B) Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.
C) Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
D) Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.


Solutions:

Question # 1
Answer: A,B,D
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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