Free Salesforce Community-Cloud-Consultant Practice Test & Real Exam Questions, Page 2

Question #15

Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

A. Enterprise Edition/Customer Community Plus.

B. Professional Edition/Customer Community.

C. Performance Edition/Customer Community.

D. Unlimited Edition/Customer Community.

E. Database.com Edition/ Customer Community.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #16

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A. Make a copy of the Account detail object, remove the components NOT needed, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

D. Create a standard page, add the Account record detail component, and publish.

Discussion 0

Correct Answer: C Vote an answer

Question #17

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in theCommunity.
What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

C. Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

D. Create a customer survey using custom Lightning components and add it to the home page.

Discussion 0

Correct Answer: D Vote an answer

Question #18

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:

A. Use a trigger to create Community users forall related contacts on the account

B. Use a workflow rule to create a task for the administrator with a list of contacts that should be users

C. Usea schedule report that alerts the Salesforce administrator of the new contacts

D. Send an email to the administrator when the opportunity is marked closed won so they can create users

Discussion 0

Correct Answer: A Vote an answer

Question #19

Universal Containers needs to provide Community access to aselect set of customers. Customers will NOT be asked to register.
In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A. Use the Salesforce Community User API to create Community users.

B. Use the Data loader to extract the customers and upload the customers to be set up as Community users.

C. Use external ETL tools to extract customers and load into Salesforce.

D. Use the Community import wizard to create users.

Discussion 0

Correct Answer: B,C Vote an answer

Question #20

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users.

B. Create the users in Salesforce and add their profile to the Community.

C. Allow the users to self -register to the Community.

D. Add the users to the Community asmembers.

Discussion 0

Correct Answer: A Vote an answer

Question #21

A Community Admin is planning to add users and wants to send awelcome email for the community. Which three checks must the Community Admin perform? Choose 3 answers

A. Make sure the community is in Published status

B. Set the community in preview status to review before changing it to Active status

C. Make sure the community is in Active status

D. Set the email check box option at the community level

E. Make sure the users have their profiles established in the community

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #22

Where do you go to do this? You wish to edit the Community Head Markup.

A. Upload a HTML static resource named Head Markup

B. Community Builder >> Settings >> Advanced

C. Developer Console

D. Modify the hidden Community Lightning Component which is displayed when editing the community

E. Community Manager >> Administration >> Settings

Discussion 0

Correct Answer: B Vote an answer

Question #23

Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?

A. Support Community License

B. Service Cloud License

C. Partner Community Plus License

D. Customer Community Plus License

Discussion 0

Correct Answer: C Vote an answer

Question #24

Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
- Ability to support the addition of 50 new partners every month.
- Ability to pass leads to the partners.
- Continue to haveaccess to the leads after transfer to partners.
- Access to the opportunity when the partner converts the lead.
- Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?

A. Create a sharing rule to share leads and opportunities to internal users.

B. Allow partner users to manually share the leads and opportunities with internal users.

C. Use sharing sets to share leads and opportunity to internal users.

D. Create a public group and include partners and share records to the public group using sharing rules.

Discussion 0

Correct Answer: D Vote an answer

Question #25

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Create a customer survey using custom Lightning components and add it to the homepage.

B. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

Discussion 0

Correct Answer: D Vote an answer

Question #26

Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community members
- Partner users help Universal Containers by adding or resolving cases for their customers within the Community
- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?
Select oneor more of the following:

A. Customer Community Plus licence

B. Employee Community licence

C. Customer Community licence

D. Partner Community licence

Discussion 0

Correct Answer: D Vote an answer

Question #27

When allowing external users to Create and Edit reports, what important step must your complete first?

A. Enable the Enhanced Sharing Model

B. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports

C. Share each Report and Dashboard Folder required with the respective communityprofiles?

D. Enable Read and Write to Reports on the Community Profile

E. Ensure that Create and Edit reports in checked on the Community Profile

Discussion 0

Correct Answer: A Vote an answer

Question #28

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.
What should Salesforce Admin do to fulfill this request?

A. Configure Opportunity as the default landing page in Community Settings in Setup.

B. Enable the Opportunity page as the landing page on the Community user guide.

C. Set the Opportunity tabas the first tab in the selected tabs in Community Management.

D. Set the Opportunity object page as the landing page in the Community Builder.

Discussion 0

Correct Answer: C Vote an answer

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