Free SAP C_C4H56_2411 Practice Test & Real Exam Questions

Exam Code/Number: C_C4H56_2411
Exam Name/Title: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
Certification Provider: SAP
Corresponding Certification: SAP Certified Associate

Exam Questions: 82
Updated On: Sep 09, 2026

Question #1

What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.

A. Enable the email channel within the CTI configuration.

B. Define the default email template for incoming enquiries.

C. Create and activate a case type.

D. Create an email channel for the object type Cases and enter the default case type to be used.

Discussion 0

Correct Answer: C,D Vote an answer

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Question #2

Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.

A. Reply to default

B. Mashup service

C. Case type

D. Channel email ID

E. Channel type

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #3

Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

A. Contacts

B. Maintenance Plan

C. Account Groups

D. Equipment

Discussion 0

Correct Answer: A,D Vote an answer

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Question #4

Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answers to this question.

A. Create a case routing rule.

B. Set up a rule to route the email to the tenant's technical email address.

C. Maintain and activate at least one email channel.

D. Assign the team responsible for handling cases.

Discussion 0

Correct Answer: B,C Vote an answer

Question #5

Which object is mandatory to configure a case routing rule to a team?

A. Party Role

B. Employee

C. Case Type

D. Case Designer Step Assignment

Discussion 0

Correct Answer: C Vote an answer

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Question #6

Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.

A. Label

B. Sortable

C. Data type

D. Searchable

Discussion 0

Correct Answer: A,C Vote an answer

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Question #7

What features are available in the SAP CX AI Toolkit?

A. Create knowledge articles

B. Analyze financial reliability

C. Predict product availability

D. Draft emails

Discussion 0

Correct Answer: D Vote an answer

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Question #8

What steps must an administrator perform to enable the phone channel in the Agent Desktop? Note: There are 2 correct answers to this question.

A. Add a mashup service in the Agent Desktop.

B. Obtain API token credentials from the CTI provider.

C. Add the phone channel to the live interaction widget.

D. Integrate with a third-party CTI provider.

Discussion 0

Correct Answer: B,D Vote an answer

Question #9

Which of the following AI features can you activate in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Product Proposal

B. Email Drafter

C. Similar Case Recommendation

D. Validation Rules

Discussion 0

Correct Answer: B,C Vote an answer

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