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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How do you maintain a service catalog after you have released it?

A) You change the usage of the current catalog
B) You update the structure of the current catalog
C) You delete the current catalog and create a new catalog
D) You create a new version of the current catalog

2. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Service team
B) Ticket category
C) MDRO run
D) Measurement attributes
E) Schedule condition

3. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket creation
B) Mass subticket completion
C) Mass subticket status update
D) Mass subticket cancellation

4. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Debit memo request
B) Internal order
C) Contract
D) Sales order

5. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Accounts
B) Competitors
C) Individual customers
D) Parents

Solutions: