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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees can be assigned access rights and business roles: business users cannot
B) Employees need to be assigned directly to the organizational structure; business users fo not
C) Business users can be assigned access rights and business roles; employees cannot
D) Business users can be created using the data migration template; employees cannot

2. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Customer
B) Registered product
C) Contract
D) Installation point

3. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-business
B) Consumer-to-consumer
C) Business-to-customer
D) Business-to-consumer
E) Employee support

4. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Create social media channels
B) Set up notification of delegates
C) Configure e-mail channels
D) Build a workflow rile

5. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Create a service request with SAP Support
B) Take over the incident
C) Respond to the requester
D) Forward the incident to the provider

Solutions: