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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Account hierarchies
B) Campaigns
C) Personal addresses and contacts
D) Business configuration
E) Discount list

2. What is the correct sequence of steps for the process when creating tickets?

A) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
C) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
D) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

3. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define business roles
B) Define the organizational structure
C) Execute data migration
D) Set up scoping

4. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Create and schedule social media import run
B) Set up access to social media account
C) Select the channel type
D) Set up service level determination for social media channel
E) Maintain Next Ticket configuration

5. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Automatically using a background job
B) Manually using the Trigger Manual Run option
C) Automatically using a MDRO
D) Automatically using a scheduled workflow

Solutions: