Free Peoplecert ITIL-4-BRM Practice Test & Real Exam Questions
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
Correct Answer: C
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An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?
Which technique is this an example of?
Correct Answer: A
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In the context of the "business relationship management" practice, which statement is CORRECT?
Correct Answer: B
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Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools
Correct Answer: A
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In the context of a cooperative relationship, which would NOT be a role of business relationship management?
Correct Answer: D
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