Exam Name: Certified Pega Decisioning Consultant 25
Certification Provider: Pegasystems
Corresponding Certification: Pega Decisioning Consultant
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Reference: https://academy.pega.com/exam/certified-pega-decisioning-consultant-5
Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions:
U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?
- A. Change the generated decision strategy.
- B. No need to do anything. The strategy is auto-generated.
- C. Create a channel strategy specifically for web.
- D. Modify the Next-Best-Action Framework strategy to cater to the new web channel.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:
The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:
What is the best practice to fulfill this change management requirement in the business operations environment?
- A. Create a single change request in the Pega Customer Decision Hub portal.
- B. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
- C. Create two change requests in the 1:1 Operations Manager portal.
- D. Create a single change request in the 1:1 Operations Manager portal.
Correct Answer: C 🗳️
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Good
- B. Very Poor
- C. Fair
- D. Poor
Correct Answer: D 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
MyCo, a telecom company, wants to send promotional SMSs with data plan offers to their qualified customers. The business intends to use the same action flow template with their target flow pattern for all the data plan actions.
What do you configure to implement this requirement?
- A. An SMS treatment
- B. A dynamic template
- C. A file template
- D. An output template
Correct Answer: A 🗳️
MyCo, a telecom company, developed a new data plan group to suit the needs of its customers. The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:
Correct Answer:
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