Free Oracle 1Z0-1161-1 Practice Test & Real Exam Questions

Exam Code/Number: 1Z0-1161-1
Exam Name/Title: Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1
Certification Provider: Oracle
Corresponding Certification: Oracle Sales Force Automation

Exam Questions: 53
Updated On: Jul 24, 2026

Question #7

Which feature in Oracle Fusion Cloud CX Service helps in improving agent productivity?

A. Automated customer segmentation.

B. Real-time customer sentiment analysis.

C. AI/ML-powered knowledge base search tools.

D. Social media integration.

Discussion 0

Correct Answer: C Vote an answer

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Question #8

Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Inventory Turnover.

B. Forecast Accuracy.

C. Supplier Lead Time.

D. Customer Acquisition Cost.

Discussion 0

Correct Answer: B Vote an answer

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Question #9

What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To automate customer inquiries and reduce agent interaction.

B. To eliminate the need for a knowledge base.

C. To focus on agent training without resolving customer issues.

D. To provide agents with AI/ML-powered knowledge base search tools.

Discussion 0

Correct Answer: D Vote an answer

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Question #10

Which approach helps measure the success of the Knowledge Gap to Solution OMBP in Oracle Cloud Fusion CX Service?

A. Analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.

B. Relying on service agent feedback on the OMBP's usefulness.

C. Measuring the time taken by service agents to respond to customer inquiries.

D. Counting the number of new knowledge-base articles created.

Discussion 0

Correct Answer: A Vote an answer

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Question #11

How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

A. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.

B. By evaluating manager feedback regarding the OMBP's success.

C. By counting the number of coaching sessions conducted.

D. By reviewing the coaching plan's structure and content.

Discussion 0

Correct Answer: A Vote an answer

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Question #12

Which strategy aligns with the Campaign Execution to Opportunity OMBP to maximize its effectiveness?

A. Focus on a marketing campaign that emphasizes email as the customers' primary preferred platform.

B. Personalize campaign content and offers based on customer segments, ensuring a tailored and engaging customer experience.

C. Conduct campaigns with moving goals or targets, providing multiple methods for measuring success.

D. Implement a one-size-fits-all campaign approach, sending general messages to all customers.

Discussion 0

Correct Answer: B Vote an answer

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