Exam Name: Retail Management system Store Operations
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB5-199 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales and Transaction Processing | 25% | - Manage customer accounts and loyalty programs - Process sales, returns, exchanges, and discounts - Handle payments, refunds, and tender types |
| Topic 2: Daily Operations and Reporting | 20% | - Open/close shift and day-end procedures - Generate operational and financial reports - Troubleshoot common operational issues |
| Topic 3: Installation and Configuration | 25% | - Install Store Operations and Server components - Set up hardware peripherals (POS, printer, scanner) - Configure database connections and security |
| Topic 4: Database and Inventory Management | 30% | - Manage inventory counts, transfers, and adjustments - Set up suppliers, purchase orders, and receiving - Create and maintain items, categories, and prices |
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