Free Microsoft MB2-868 Practice Test & Real Exam Questions

Exam Code/Number: MB2-868
Exam Name/Title: Microsoft Dynamics CRM 2011 Applications
Certification Provider: Microsoft
Corresponding Certification: Dynamics GP 2011

Exam Questions: 102
Updated On: Jun 03, 2026

Question #1

When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

A. when the goal record is saved

B. when a user clicks the Recalculate button

C. as scheduled on the service calendar

D. automatically

Discussion 0

Correct Answer: B,D Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #2

Which of the following actions can you perform with articles? (Choose all that apply.)

A. add a connection to an article

B. email an article to a contact

C. add an article to a product

D. attach an article to a case

E. add an article to a campaign

Discussion 0

Correct Answer: B,D Vote an answer

Question #3

In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

A. Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.

B. Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.

C. In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.

D. In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.

Discussion 0

Correct Answer: D Vote an answer

Question #4

You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A. Create a new lead and set a connection to the email message.

B. Create a new lead, attach the email message to the lead, and then save the lead.

C. Create a new lead from the Regarding lookup of the email message.

D. Convert the email message into a lead.

Discussion 0

Correct Answer: D Vote an answer

Question #5

In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A. The activities can be assigned to a specific user.

B. The activities can be assigned to a list of users.

C. The activities can be assigned to a team.

D. The activities can be assigned to you.

E. The activities can be assigned to the owners of the lead records.

Discussion 0

Correct Answer: A,C,D,E Vote an answer

Question #6

In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?

A. Share the members of the marketing list with a new static marketing list.

B. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.

C. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.

D. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.

Discussion 0

Correct Answer: B Vote an answer

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